I can not cancel my contract. Help me.

Han-Jaehyun wrote on 8/31/2018, 7:54 AM

I bought three months of Sony Vegas 365.

11 days left.

But I did not want to use Vegas anymore, so I tried to cancel.

Keep your payment up-to-date and avoid the extra charges resulting from chargebacks etc.

These phrases come out.

I do not understand what you're talking about.

Please help me

I really want to cancel it.

This is the first time. It seems like a scam to me.

This really annoying.

Comments

emmrecs wrote on 8/31/2018, 9:28 AM

Hi.

Questions about Vegas would normally be better posted to the dedicated Vegas forum here, but having found and read the appropriate web page here I read this statement:

To cancel the contract, please send an email stating your customer number to: infoservice@magix.net

Have you sent an email as suggested by this statement?

As to your comment about a "scam"; nothing I have read would seem to support this assertion!

Jeff
Forum Moderator

yvon-robert wrote on 8/31/2018, 11:49 PM

Hi,

Use an email to cancel contract and remove your credit card info from your file, no credit card no transaction can be done. Visit your customer info from www.magix.com web site.

Regards,

Beatriz-correa wrote on 1/6/2020, 10:15 AM

Hello,where can I find my customer number?

emmrecs wrote on 1/6/2020, 10:32 AM

@Beatriz-correa

Welcome to the Magix forums.

You have posted to a thread which is well over one year old, with a question which may or may not have anything directly to do with the original question. Please do not do this, but rather start a new thread with your question, perhaps in the "Off Topic" area of the forum.

This thread will now be closed.

Jeff
Forum Moderator.