I can not download expansion package needed in order to use audio feat

niksa.svilicic wrote on 10/24/2017, 5:09 PM

When I wanted to drag my clip to timeline each time message pops up and it asys that I need to download expansion package in order to use audio feature..

When I try to download, downloading toolbar of MePRO comes to the end but it doesn't finish download properly, so I have again the same message (download expansion package in order to use audio ...) ...

I need the sound of my clip. What I have to do?

Thanks for suggestions!

NIksa

Comments

niksa.svilicic wrote on 10/25/2017, 2:55 PM

Can somebody help me please?

Tnx

NIksa

emmrecs wrote on 10/26/2017, 3:19 AM

Hi.

Unfortunately, there could be many reasons for this failure to download properly. Some things to check:

  • Your firewall is not preventing the full download and installation
  • Your antivirus is not preventing the full download and installation
  • A recent update to Windows is not preventing full download and installation

It would be very helpful, perhaps, if you were to be much more specific about which version (and variant) of MEP you are running, which version of Windows you have and details of your computer. This post will show you what we really need to know.

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

niksa.svilicic wrote on 10/26/2017, 3:34 PM

Thanks but I checked everything (and turned off!!!) but problem remains... (Win 10, MePro 2016)

I used the same antivirus, same computer and the same firewall like I did a month ago and then everything was fine with upgrade... but now I cannot install audio codec for AVCHD ...? Why?

Everything seems okay but it won't install after download and it returning me all the time to download screen...

I don't think that speed of my computer is relevant in terms of solving my problem...

Anybody from Magix? Help pls!

niksa