Comments

johnebaker wrote on 7/8/2016, 8:03 AM

Hi

We need more information - see this post

Computer specification - please be specific and include:

  •  processor make/model
     
  • graphics card or chipset used
     
  • how much RAM you have
     
  • hard drive free space.
     
  • was Windows 10 an upgrade from7 or 8 and was Video Saver 4 installed before the upgrade?
     
  • what is the make / model and colour of the USB video grabber device
     
  • which drivers did you update and were they 32 bit or 64 bit

Last changed by johnebaker on 7/8/2016, 8:03 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 3 x 2Tb internal HDD + 60Gb internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

reidulho wrote on 7/8/2016, 12:28 PM

Computer modell: ASUS-K30AM / K30AM_  j_ H - F - K31AM-J

Grafikk : Intel(R) HD GRAPHIS

Ram : 3,90 GB

Windows 10 from Windows 7

Usb grabber : Red 2861 Device

Driver: 64 bit 

johnebaker wrote on 7/8/2016, 2:24 PM

Hi

. . . . Driver: 64 bit . . . . 

That could be the problem - Video Easy is a 32 bit program and requires 32 bit drivers.

Did you get the driver from here ?  If not try installing the USB Video Capture Driver (Red/White).

HTH

John EB

 

Last changed by johnebaker on 7/8/2016, 2:24 PM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 3 x 2Tb internal HDD + 60Gb internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

reidulho wrote on 7/8/2016, 3:58 PM

I have in some years had a good feeling to the Video Saver and had be a happening man. No i am 80 years old, I got a problem widt to have  a good day whit may computer. Is this a way to press me to bay a new Video Saver?

To me to get help, a must answer on many problems, som i not kan understand.

Kan you not tell me what the proble is. My engliish wrating is no so good, but a hope you undersanding.

Have a good day.

Reidulf