Hi there good morning, I am having trouble downloading music maker premium on my laptop it says that the product has already been registered and I am using a windows 10 laptop what should I do?
@Maria-Urbina Did you buy it as a used product? The previous owner has to free up the license because it is bound to the mail address.
Hello I bought the product online and I have a Lenovo laptop or yoga but it had windows 10 the costumer representative told me that it will work on windows 10 I dont know what was the problem.
@Maria-Urbina The problem is, that the software thinks somebody used your registration serial number in the past. This could be the case if the software was used by somebody else in the past.
Where have you bought the product? Have you bought it from Magix.com?
Hi I bought the product online
@Maria-Urbina Please tell us where you have bought the software and if it is a used software or a new software.
I tried downloading the product online from the magix.com website and now it says that its already been used or I had already registered it could be that my laptop made a mistake but I dont have the product
@Maria-Urbina I don't think that your laptop is the problem. I think it is the best idea for you to contact registration support at infoservice@magix.net Support can handle registration problems because they can look into the user registration database.
thank you anyway