I can't seem to upgrade to the latest version

ArnieB wrote on 5/22/2018, 10:52 AM

I use Magix Video Pro X and for several months I have been running on build 15.0.5.211 (i.e., v9) Last week there seemed to be a problem with the software on my computer and I could no longer hear sound when I import MTS files. I found a workaround to the sound problem (I used a separate video converter to convert the MTS files to MP4. Then, when I import the MP4 files the sound was fine. But I concluded that maybe the software had got corrupted and so I chose to re-install the software.

Step 1 - I used the "Add/Remove" programs option to remove Magix v9.

Step 2 - I logged into my Magix account and downloaded the latest installation program and then I entered my current activation key.

I now have Magix v8 installed on my PC ???

The build number has reverted to build 15.0.0.56

I spoke to the sales/service team and a kind lady talked me through using the "update online" option built into the help menu. This advises me that there is a newer version and I choose to install it. At the end of the install, I am still on build 15.0.0.56

Please could someone help me reinstall the latest version

My support runs until 2nd Dec 2018.

Comments

tucsondave wrote on 6/4/2018, 11:21 AM

I have the same problem. VPX says there's an update but it is always 15.0.0.56.

browj2 wrote on 6/4/2018, 11:50 AM

Hi,

This problem has occurred before. Download the Microsoft app from the link below and run it. Uninstall any VPX patches and also VPX 8 (or 15.0.0.56) using this program. The app allows you to uninstall the patch, whereas Windows uninstall does not. Then reinstall VPX and the patches. It seems that there is patch that does not get uninstalled when the program is uninstalled and this blocks the whole thing.

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

You should always keep the download files stored away somewhere, especially the additional content files to avoid having to download them again.

HTH

John CB

Leff wrote on 7/13/2018, 5:05 AM

Hello :)

I thought I would be so happy when I bought brand new PC (specification below) and installed Magix VideoProX v 15.0.4.176. But...
Magix VideoProX v. 15.0.5.211 worked fine on my old PC, but it doesn't work on the new one (can't update), it seems that even v15.0.4.176 is broken.
My new PC uses Intel graphic module. It is selected in my VideoProX settings. Details below.

1. v15.0.4.176 doesn't work properly. Here what I do:

- I open the program
- I one new project
- I try to play video from the Import section list. But it doesn't play. I can only see STOP button on source screen panel. And it is not clickable.
- I try to play video from the timeline. But it doesn't play as well. I can only see STOP button on source screen panel. And it is not clickable, just as above.

2. Can't update to v15.0.5.211

Unfortunatelly, below solutions don't work:

https://www.magix.info/uk/forum/resolved-updates-211-and-headaches--1201114/?page=2
after deleting MxNewsfeed.xml file I still see this info: "There are no updates for MAGIX Video Pro X."
https://www.magix.info/us/forum/i-can-t-seem-to-upgrade-to-the-latest-version--1206330/
I uninstalled any VPX patches and Video Pro X, using Microsoft application. After installing VideoProX I tried to install update again. It didn't hep. I can update to version 15.0.4.176 but trying to update to 15.0.5.211 I still see this info: "There are no updates for MAGIX Video Pro X."

Do you have any idea how to solve these issues? Thank you

-----------------------------

MY PC configuration:

Summary
       Operating System
           Windows 10 Pro 64-bit
       CPU
           Intel Core i7 @ 3.70GHz
           Coffee Lake 14nm Technology
       RAM
           16,0GB Dual-Channel Unknown @ 1066MHz (15-15-15-36)
       Motherboard
           ASRock Z370 Pro4 (CPUSocket)
       Graphics
           PL2481H (1920x1080@60Hz)
           Intel UHD Graphics 630 (ASRock)
       Storage
           238GB PLEXTOR PX-256M9PeG (RAID (SSD))
           1863GB Intel Raid 0 Volume (RAID )
       Optical Drives
           ASUS DRW-24D5MT
       Audio
           M-Audio Delta Audiophile
Operating System

Windows 10 Pro 64-bit
   Computer type: Desktop
       Windows Security Center
           User Account Control (UAC)   Enabled
           Notify level   2 - Default
           Firewall   Enabled
       Windows Defender
           Windows Defender   Enabled
       Antivirus
           Antivirus   Enabled
           Display Name   Windows Defender
           Virus Signature Database   Up to date
       .NET Frameworks installed
           v4.7 Full
           v4.7 Client
           v3.5 SP1
           v3.0 SP2
           v2.0 SP2
       Internet Explorer
           Version   11.165.17134.0
       PowerShell
           Version   5.1.17134.1

johnebaker wrote on 7/13/2018, 7:06 AM

@Leff

. . . . 15.0.5.211 worked fine on my old PC, but it doesn't work on the new one (can't update) . . . .

Check the following in order and try updating after each step:

Any installed Firewall is allowing VPX to connect to the Internet.
Internet Explorer is able to use all Internet protocols - see this comment here.
Reset VPX - File, Settings, Reset . . . .
Re-install following this procedure.

After each step restart the computer - Windows button, Power button, Restart

HTH

John EB