First, I have removed the confidential order number in your post. Such information should never be posted to a public forum, like this one.
Second, you say you ordered the missing product on September 2, 2019. Why have you waited so long before asking why you haven't received the software?
Finally, unfortunately you have posted to the wrong Magix forums. Please read this post and follow the advice offered there. However, in your case you will need to use the Support button in the header of that forum page to contact Magix Sales.