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john-walker wrote on 4/21/2017, 9:13 AM

I'm not new to acid at all - been using acid forever - recently tho bought the ACID 10 via magix site - got the email with the serial number - load it up during install - and does not open at all - I've UNINSTALLED - reinstalled - I have windows 7 which is compatible - whats the deal Magix? and your customer service numbers are like some sort of - - - - - - -


johnebaker wrote on 4/21/2017, 9:24 AM


While we appreciate the frustration that can occur - please read the community rules before posting again - in particular #1 and #2.

John EB

Forum moderator

Last changed by johnebaker on 4/21/2017, 9:24 AM, changed a total of 1 times.

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john-walker wrote on 4/21/2017, 9:35 AM

Thanks Johne....do you at least have an answer for me?

john-walker wrote on 4/21/2017, 9:42 AM

Bought Acid 10 - download went well - loaded serial number - and the program does not open? hows that? :-0)


emmrecs wrote on 4/21/2017, 9:53 AM


I think you need to open a support ticket with Magix since I suspect no-one here (we're all fellow-users of various Magix software) will be able to help you directly. http://support.magix.com is a direct link to the page where you can log into your account and raise a ticket.


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john-walker wrote on 4/21/2017, 9:57 AM

Thanks bro...