Welcome to the Magix user to user forums, so not a contact for any Magix staff and we have absolutely no reason to be ashamed! Also, your post has been edited to remove the potentially offensive language. Please read carefully the Community rules, to be found in the footer of every forum page, especially #1.
Now, let's start again!
Exactly which product do you have and purchased from where? With this information we should be able to offer you help.
This is a user forum only. There are no Magix staff here. We have no idea what problems you have. You should have had two emails. One with your receipt, and another with the activation codes.
Try emailing infoservice@magix.net or sales@magix.net.