johnebaker wrote on 3/15/2023, 3:52 AM



. . . . I need to activate my software that WAS working a few years ago. . . . .

If you are getting error message ' Error -24 serial number has already been registered to another email address' - you could, however I do not recommend this, use the old email address and password you used to previously register the product - however see item 1 below.

I would recommend that you email Magix at and ask them to merge the old email address into the account you have created in the forum, unfortunately you will not be able to do this, in your old account as you have created the one you used here and you are allowed only one account per email address.

If you are not getting the Error -24 message: then:

  1. If the serial number begins with P2- then the software is obsolete and cannot be activated.
  2. What is the full name of the Magix software that was working now requires re-activation?
  3. How long ago did you purchase the software and have it working?
  4. What is the Windows version on your computer.?


John EB
Forum Moderator

Last changed by johnebaker on 3/15/2023, 3:53 AM, changed a total of 1 times.

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.