Comments

SP. wrote on 6/24/2022, 4:52 PM

@jeff-moen Did you contact KVR customer service?

jeff-moen wrote on 6/24/2022, 7:03 PM

Yes, no response. The code came from them, the product came from you

jeff-moen wrote on 6/24/2022, 7:04 PM

Have you straightened this out with KVR???

PATIENT-X wrote on 6/24/2022, 7:40 PM

@jeff-moen

Hello, welcome

This is a public user to user forum, there are no Magix employees here.

Any sale of a product from the original source is responsible, the error lies with the seller.

Have you raised the issue in their forum?

Stephen

Forum Moderator

Last changed by PATIENT-X on 6/24/2022, 7:42 PM, changed a total of 1 times.

Friedrich Nietzsche: "Without music, life would be a mistake."

Pc1: Currently building my new computer based on RTX40 series and Intel i9 13th gen. Just waiting on new main board components.

Pc2: Zoostorm Crystal Intel i5 10400f 2.9ghz, 16gb ram, Rtx2060 super Gpu, 1tb SSD,

Monitors: MSI Optix MPG321QRF-QD 32 Inch, Quantum Dot, WQHD, 175Hz, IPS, 1ms, RGB, G-SYNC Compatible.

BenQ EL2870U 28 Inch UHD 4K Gaming Monitor - 1ms, HDR, Eye-Care,. LED, Free-Sync, B.I. Plus Sensor

Laptop: Acer Nitro 5 AN517-54 79d2 Gaming Laptop - 17.3in QHD 165Hz, GeForce RTX 3060, Intel Core i7 11800H. Corsair Vengeance 16gb ram DDR4 3200. 1st M.2 Acer NVMe 512gb SSD. 2nd M.2 Samsung 980 PRO 500GB NVMe SSD. 3rd Samsung 870 EVO 500GB SSD drive.

Music hardware: AKAI MPK mini mk2, Yamaha PSRE373 keyboard, Hercules Impulse 300 & Hercules Jogvision DJ controllers.

PreSonus 68c Audio Interface, Audio Technica ATH-M50x headphones.

MCSE, MCSA, MCSA:MESSAGING, MCE, MCP, CCNA, A+, N+ Year 2005 ID#3485188

 

jeff-moen wrote on 6/24/2022, 7:53 PM

Thanks Stephen, any idea of how to reach A Magix employee?

PATIENT-X wrote on 6/24/2022, 10:46 PM

@jeff-moen

Hi

As you have been given the wrong code possibly, I am afraid as stated the responsibility lies with the seller, KVR do have forums, it may be the most direct route of communication to ask for assistance if they have not responded through normal channels.

Stephen

Forum Moderator

Friedrich Nietzsche: "Without music, life would be a mistake."

Pc1: Currently building my new computer based on RTX40 series and Intel i9 13th gen. Just waiting on new main board components.

Pc2: Zoostorm Crystal Intel i5 10400f 2.9ghz, 16gb ram, Rtx2060 super Gpu, 1tb SSD,

Monitors: MSI Optix MPG321QRF-QD 32 Inch, Quantum Dot, WQHD, 175Hz, IPS, 1ms, RGB, G-SYNC Compatible.

BenQ EL2870U 28 Inch UHD 4K Gaming Monitor - 1ms, HDR, Eye-Care,. LED, Free-Sync, B.I. Plus Sensor

Laptop: Acer Nitro 5 AN517-54 79d2 Gaming Laptop - 17.3in QHD 165Hz, GeForce RTX 3060, Intel Core i7 11800H. Corsair Vengeance 16gb ram DDR4 3200. 1st M.2 Acer NVMe 512gb SSD. 2nd M.2 Samsung 980 PRO 500GB NVMe SSD. 3rd Samsung 870 EVO 500GB SSD drive.

Music hardware: AKAI MPK mini mk2, Yamaha PSRE373 keyboard, Hercules Impulse 300 & Hercules Jogvision DJ controllers.

PreSonus 68c Audio Interface, Audio Technica ATH-M50x headphones.

MCSE, MCSA, MCSA:MESSAGING, MCE, MCP, CCNA, A+, N+ Year 2005 ID#3485188

 

jeff-moen wrote on 6/25/2022, 8:32 AM

Thanks Stephen, very helpful