I originally wanted to ask for support, but then I gave up.

Peter-Tomov wrote on 7/28/2019, 5:27 PM

I open my e-mail and I see this:

Your Update Service is about to end

UPDATE SERVICE

Video Pro X11

Don't miss out on future updates!

SAVE € 498

Renew your Update Service today & keep your software on the cutting edge!

Your Update Service for Video Pro X will expire in just a few days. Renew it today and you'll continue to receive all the new functions, essential updates and patches.

Extend now

And right after that I see this:

Message not delivered

Your message couldn't be delivered to infoservice@magix.com because the remote server is misconfigured. See technical details below for more information.

The response from the remote server was:

550 5.4.1 [infoservice@magix.com]: Recipient address rejected: Access denied [VE1EUR02FT017.eop-EUR02.prod.protection.outlook.com]

 

Reporting-MTA: dns; googlemail.com Received-From-MTA: dns; REDACTEDgmail.com Arrival-Date: Sun, 28 Jul 2019 14:43:41 -0700 (PDT) X-Original-Message-ID: <ffecf8b3-3c75-5290-32f5-b5558cdb111a@gmail.com> Final-Recipient: rfc822; infoservice@magix.com Action: failed Status: 5.4.1 Remote-MTA: dns; magix-com.mail.protection.outlook.com. (104.47.6.36, the server for the domain magix.com.) Diagnostic-Code: smtp; 550 5.4.1 [infoservice@magix.com]: Recipient address rejected: Access denied [VE1EUR02FT017.eop-EUR02.prod.protection.outlook.com] Last-Attempt-Date: Sun, 28 Jul 2019 14:43:43 -0700 (PDT)

 

ForwardedMessage.eml

Subject:

I originally wanted to ask for support, but then I gave up.

From:

REDACTED <REDACTEDgmail.com>

Date:

7/29/19, 12:43 AM

To:

infoservice@magix.com

 

https://www.magix.com/us/support/know-how/tutorial-videos/movie-edit-pro/

 

 

(index):1 Uncaught (in promise) DOMException: Failed to load because no supported source was found.
Promise (async)
play @ magix.js:100
(anonymous) @ magix.js:100
each @ boot.js:14
----- Message truncated -----

 

Can you guess why I don't really feel inclined to pay more money to you, Magix?

Comments

johnebaker wrote on 7/29/2019, 2:18 AM

@Peter-Tomov

Hi

. . . . And right after that I see this: Message not delivered . . . . ForwardedMessage.eml . . . .

The error message you received suggests you used the Forward option reply to the email and typed in the email address to send to, in which case infoservice@magix.com is incorrect it should be infoservice@magix.net.

HTH

John EB

 

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 3 x 2Tb internal HDD + 60Gb internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.