Comments

johnebaker wrote on 8/4/2020, 3:14 AM

@AD-Giannelli

Hi

. . . . nothing downloaded. My account still only has the 2019 available for download . . . .

Did you try using Help, Update online in MEP 2019?

Once updated and re-activated, it should then show in your accounts My Products under Movie Edit Pro version as shown in the image below?

HTH

John EB

 

 

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 3 x 2Tb internal HDD + 60Gb internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

AD-Giannelli wrote on 8/6/2020, 11:34 AM

I checked there and there is still no updated information, I do see the charge on my credit card.

johnebaker wrote on 8/6/2020, 12:52 PM

@AD-Giannelli

Hi

What is the name and version number as found under Help, About?

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 3 x 2Tb internal HDD + 60Gb internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.