I paid for the upgrade service but nothing downloaded.

AD-Giannelli wrote on 8/3/2020, 5:01 PM

I paid for the 2020 upgrade service but nothing downloaded. My account still only has the 2019 available for download.

Comments

johnebaker wrote on 8/4/2020, 3:14 AM

. . . . nothing downloaded. My account still only has the 2019 available for download . . . .

Did you try using Help, Update online in MEP 2019?

Once updated and re-activated, it should then show in your accounts My Products under Movie Edit Pro version as shown in the image below?

HTH

John EB

AD-Giannelli wrote on 8/6/2020, 11:34 AM

I checked there and there is still no updated information, I do see the charge on my credit card.

johnebaker wrote on 8/6/2020, 12:52 PM

What is the name and version number as found under Help, About?

John EB