I was charged 3 times for downloading an update that still don't work

Darryl-Owens2342 wrote on 6/25/2021, 10:54 PM

I have the 2020 version of music maker. It asked me to download the patch, which then disable my soundloops. I have no problem getting the upgrade but it doesn't allow me access to any of my Soundloops.. After trying to work through the problem, I discovered that I was charged 3 (THREE) times for downloading the upgrade. I need a refund, but there seems to be no way to even contact them. This entire system directs you in a circle.

Comments

SP. wrote on 6/26/2021, 1:19 AM

@Darryl-Owens2342 Please go into the program settings and click on the button to clean up the store. Then your loops should work again. For refunds contact sales support at infoservice@magix.net or shop@magix.net

johnebaker wrote on 6/26/2021, 3:38 AM

@Darryl-Owens2342

Hi

. . . .  I discovered that I was charged 3 (THREE) times for downloading the upgrade. . . . .

Do you have the Loops Unlimited monthly subscription?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

browj2 wrote on 6/26/2021, 8:13 AM

@Darryl-Owens2342

We don't know what you have or what you actually did - in any detail. You say that you have Music Maker 2020, downloaded a patch and then you have an upgrade to something, we don't know what, Soundpools no longer work and you got charged for downloading the upgrade. Doesn't make sense.

Music Maker is free so you definitely were no charged 3 times for the program. What do you actually now have and what exactly did you do?

John CB

John C.B.

VideoPro X(17U); Video Deluxe 2026 Plus, Movie Studio 2025 Platinum; Music Maker 2026 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 11 Pro 24H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB, 12TB, 14TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

Darryl-Owens2342 wrote on 6/30/2021, 8:27 PM

Thank you SP. I was able to contact the company and get the problem resolved.

johnebaker. Thank you, yes I have the Loops Unlimited subscription. That was my concern. After they opening patch she upgrade, I still couldn't access any of the Loops. But through some contacts, the issue was resolved and they refunded the charges.

browj2, in a diplomatic statement, whether free or not, if you have a software that never requires patches, updates, or upgrades, you need to check your software or the company providing it. In addition, there are editions other than the free one. But, regardless of whether I had the free version or the premium edition, a false charge is still the same thing... A false charge.