Comments

johnebaker wrote on 3/20/2024, 5:25 AM

@tomglen

Hi

Did you buy the Photostory Deluxe 365 version which is subscription only?

If not then when did you purchased the 2024 program

John EB
Forum Moderator

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

tomglen wrote on 3/21/2024, 4:21 AM

I bought the 2024 Photostory Deluxe in September 2023 not realising I had to pay a subscription for 365.

tomglen wrote on 3/21/2024, 4:24 AM

I haven't been able to find where to apply for the subscription for 365.

emmrecs wrote on 3/21/2024, 4:53 AM

@tomglen

In which case your only option, I think, is to email infoservice@magix.net, give full details of your previous order, explain that you would like to "transfer" to the 365 version and ask for their help. You may be fortunate and they offer you a refund in exchange for taking out a subscription.

You apply for the subscription via the page highlighted in @johnebaker's earlier reply.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

tomglen wrote on 3/21/2024, 6:45 AM

Thank you guys for your help.