igdrclneo64.dll error on installlation

Reid-Fox wrote on 1/16/2020, 9:32 AM

Reid-Fox

I have recently purchased Movie Edit pro, I was using Movie Edit Pro 2016 and have now upgraded. I am haviong an installation issue, i get the same error upon initial startup. I researched it and i did update the intel drivers using the manufacturers driver package I alkso updated the IME driver, I have an upgraded Geforce graphics card with the latest drivers. I have reinstalled Movie Edit Pro after doing all of that but still the same error.
I dont have issues with any other software including the companion sound software.

----------------------------------------------------------------------
MAGIX Movie Edit Pro Plus  14.01.2020  20:32
----------------------------------------------------------------------
CrashDump 20200114_203258_v19.0.1.23.dmp successfully written

Error in module "igdrclneo64.dll" (Load address: 0x00007FFA324A0000) to address 0x00007FFA324D0819 (Exception 0xc0000005 "ACCESS_VIOLATION")

Videodeluxe.exe    27.09.2019  12:08      1c0ec0bd

Microsoft Windows NT 10.0 (Build 17134)
Used Memory: 672 MB             Max Used Memory: 672 MB
Free Virtual Memory: 8167 MB     Total Virtual Memory: 131072 GB

My system is this :

ASUSTeK COMPUTER INC. K31CD-K

Microsoft Windows 10 Home (64-bit) Version1803

OS Build10.0.17134

Intel® Core™ i5-7400 CPU @ 3.00GHz

NVIDIA GeForce GT 710

Driver Version10.18.13.5921

Driver Date12/16/2015

Intel® HD Graphics 630

A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues.

 

 

 

Comments

johnebaker wrote on 1/16/2020, 11:03 AM

@Reid-Fox

Hi

Please note I have removed unnecessary and redundant information from your post.

. . . . i did update the intel drivers using the manufacturers driver package . . . .

According to the line

. . . . The Intel Driver & Support Assistant is not able to update the driver. . . . .

this failed.

What is the version number of the Intel drivers actually installed - the are available in the Intel HD Graphics Control Panel under Options, Information and Support

Did you use the drivers available here?

John EB

Forum Moderator

 

 

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 1/16/2020, 11:39 AM

@Reid-Fox

Hi.

I'm also confused by your PC specs. How much actual ram does your machine have? (not virtual).

Windows 10 Enterprise. Version 2004 OS build 18041.329. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel UHD Graphics 630 Vers 27.20.100.8336, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

NVIDIA G Force GTX 1650 Super. DCH Driver version 442.92. 1280 CUDA cores. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 19.0.2.58.

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Reid-Fox wrote on 1/16/2020, 11:59 AM

@Reid-Fox

Hi.

I'm also confused by your PC specs. How much actual ram does your machine have? (not virtual).

 

Memory

8 GB

Physical Memory - Total8 GB

Physical Memory - Available4.48 GB

Virtual Memory - Total11.63 GB

Virtual Memory - Available7.40 GB

Page FileC:\pagefile.sys

Page File Space3.63 GB

Reid-Fox wrote on 1/16/2020, 12:04 PM

@Reid-Fox

Hi

Please note I have removed unnecessary and redundant information from your post.

. . . . i did update the intel drivers using the manufacturers driver package . . . .

According to the line

. . . . The Intel Driver & Support Assistant is not able to update the driver. . . . .

this failed.

What is the version number of the Intel drivers actually installed - the are available in the Intel HD Graphics Control Panel under Options, Information and Support

Did you use the drivers available here?

John EB

Forum Moderator

Thank you in advance and apologies I posted the report from before updating the drivers from the ASUStek website for my specific machine. As the Intel report above suggested I ran my Asus driver installer for the intel drivers. Then I reran the intel report this is what it now shows.
 

NVIDIA GeForce GT 710

Adapter CompatibilityNVIDIA

Video ProcessorGeForce GT 710

Resolution1920 x 1080

Bits Per Pixel32

Number of Colors4294967296

Refresh Rate - Current59 Hz

Refresh Rate - Maximum75 Hz

Refresh Rate - Minimum50 Hz

Driver ProviderNVIDIA

Driver Version26.21.14.4187

Driver Date12/24/2019

Adapter DAC TypeIntegrated RAMDAC

Adapter RAM2.00 GB

AvailabilityRunning at full power

StatusThis device is working properly.

LocationPCI bus 1, device 0, function 0

Device IdPCI\VEN_10DE&DEV_128B&SUBSYS_732619DA&REV_A1\4&296EB0EF&0&0008

Intel® HD Graphics 630

Device IdPCI\VEN_8086&DEV_5912&SUBSYS_18301043&REV_04

 

 

Reid-Fox wrote on 1/16/2020, 12:34 PM

Ok I tried to install the Intel DCH driver which includes the Intel Graphics Command center but it says my system does not meet the minimum requirements
I have the required level of Win 10 and the RAM could there be a problem with my chipset?
I figured an ASUS machine would be suitable but this thing seems to be a Chinese version. ???
Model K31CD-K it has no on board graphics RAM but I do have a GeForce graphics card 2GB

CubeAce wrote on 1/16/2020, 3:22 PM

Hi.

It's doubtful it's because the motherboard is Chinese. I'm running an Asus Strix motherboard. Asus are a Taiwanese company with factories in many countries. I think my motherboard was made in China.

Is your machine pre-built by Asus? That board seems to be part of a package that can be specified to customer requirements but I can't see anything wrong in the specs of either the motherboard or CPU. The graphics card however (if I have looked the correct one up) can't support the highest resolution output of MEP so could be a potential problem.

https://www.techpowerup.com/gpu-specs/geforce-gt-710.c1990

I'm not say that is definitely the problem as I've no way of verifying it but it does fall short of the specs that MEP handles and could be why the drivers are not taking.

[Edit] if it is that and you need a different graphics card you may need to upgrade your power supply as well as from what I saw if it is a pre-built system it would seem to only have a 200watt power supply and a new graphics card may draw too much for the present power supply to handle.

Also although it is not part of your installing problems I would recommend a minimum of 16 gig of ram rather than the specified minimum of 8gig.

Last changed by CubeAce on 1/16/2020, 3:26 PM, changed a total of 2 times.

Windows 10 Enterprise. Version 2004 OS build 18041.329. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel UHD Graphics 630 Vers 27.20.100.8336, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

NVIDIA G Force GTX 1650 Super. DCH Driver version 442.92. 1280 CUDA cores. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 19.0.2.58.

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Reid-Fox wrote on 1/16/2020, 4:06 PM

CubeAce thanks for your answer, I suspect that my system needs an upgrade to handle this program, I have no problem spending some money on it and doing what you suggest, I would like to maybe hear some more opinion on the matter and decide what the cost-benefit and perhaps it might be worth upgrading the entire case as opposed to propping this one up. Esp if I have no guarantee that this would work. I have been using Movie edit pro 2016 since it was new and this Asus box is only 2 years old, it was a deal at Bestbuy but Magix is the most powerful thing I need to use on this system I dont do games.

CubeAce wrote on 1/16/2020, 4:21 PM

@Reid-Fox

I'm not a gamer either but video editing can be just as taxing on a system depending on the resolution of the video you work on. Asus are still as far as I can tell still making that PC and for most things it would be fine but video processing starts to tax most systems. MEP does run on processor specs lower than yours. I was previously running MEP on an old i5 but it was very slow to render. If you can, try disabling the graphics card drivers and taking out the graphics card and run the PC on the Intel graphics port and see if it installs.

 

Ray.

Windows 10 Enterprise. Version 2004 OS build 18041.329. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel UHD Graphics 630 Vers 27.20.100.8336, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

NVIDIA G Force GTX 1650 Super. DCH Driver version 442.92. 1280 CUDA cores. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 19.0.2.58.

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Reid-Fox wrote on 1/16/2020, 4:27 PM

@Reid-Fox

I'm not a gamer either but video editing can be just as taxing on a system depending on the resolution of the video you work on. Asus are still as far as I can tell still making that PC and for most things it would be fine but video processing starts to tax most systems. MEP does run on processor specs lower than yours. I was previously running MEP on an old i5 but it was very slow to render. If you can, try disabling the graphics card drivers and taking out the graphics card and run the PC on the Intel graphics port and see if it installs.

 

Ray.


oh boy I was afraid of this lol but I guess if I can get away with it I should try it. Im only doing youtube right now but even that is getting more sophisticated.

CubeAce wrote on 1/16/2020, 5:05 PM

@Reid-Fox

If MEP installs once the graphics card is disabled then you will know and actually see how fast MEP will render a project. The graphics card plays little part in how fast MEP renders but can help on getting smooth playback when editing. Not essential as you could create proxy files instead. Then if you decide you need one get a better graphics card and maybe a power supply around the 640 watt range or higher if you intend to either get a monster graphics card (not really needed, a mid range one would do) or put in extra drives etc, you could go for an 850 watt supply. The other thing to think about is a better heat sink for the CPU. Keep an eye on the processor temperature when exporting. Standard Intel heat sinks are not that good but a decent air cooled heat-sink can be got for under $35:00. Find out what speed your ram is as well if you can. Ram doesn't have to be super fast but more is better.

John may have further thoughts on this in the morning.

Ray.

Windows 10 Enterprise. Version 2004 OS build 18041.329. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel UHD Graphics 630 Vers 27.20.100.8336, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

NVIDIA G Force GTX 1650 Super. DCH Driver version 442.92. 1280 CUDA cores. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 19.0.2.58.

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Reid-Fox wrote on 1/16/2020, 7:15 PM

Well Ray thanks for your help, I removed the NVIDIA graphics card - had to because after I disabled the card I had no video output - after I removed it and went back to the onboard graphics Magix works fine now. I,m happy that it looks essentially the same as the 2016 version but with a lot more stuff and a better engine.
Just for followup here is the new report from the Intel support

Graphics

Intel® HD Graphics 630

A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact ASUS or ASUSTek for the latest driver for your computer.

Adapter CompatibilityIntel Corporation

Video ProcessorIntel® HD Graphics Family

Resolution1920 x 1080

Bits Per Pixel32

Number of Colors4294967296

Refresh Rate - Current60 Hz

Refresh Rate - Maximum75 Hz

Refresh Rate - Minimum59 Hz

Driver ProviderIntel Corporation

Driver Version23.20.16.4973

Driver Date2/28/2018

Adapter DAC TypeInternal

Adapter RAM1.00 GB

AvailabilityRunning at full power

StatusThis device is working properly.

LocationPCI bus 0, device 2, function 0

Device IdPCI\VEN_8086&DEV_5912&SUBSYS_18301043&REV_04\3&11583659&1&10

Search support for 'Intel® HD Graphics 630'


It seems that 630 driver came back to life I have a second MEM slot maybe I'll just pair that with another 8 GB and see how that works for me.
Reid

CubeAce wrote on 1/17/2020, 2:19 AM

@Reid-Fox

Glad it worked for you Reid.

Just make sure if you increase your ram to use identical manufacturer and size / speed of ram.

Also keep an eye on that CPU temperature to begin with when rendering videos to make sure your current heat sink is good enough to cope. Current power supply if you don't start adding anything additional to the extra ram should be sufficient but if you start adding external drives and other bits and pieces, upgrade it to at least 640 watts.

Best of luck with MEP.

Ray.

Windows 10 Enterprise. Version 2004 OS build 18041.329. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel UHD Graphics 630 Vers 27.20.100.8336, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

NVIDIA G Force GTX 1650 Super. DCH Driver version 442.92. 1280 CUDA cores. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 19.0.2.58.

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Reid-Fox wrote on 1/17/2020, 10:43 AM

Yes I know it has to be the same mem. I cleaned the massive dust off my heatsink that should help but I will check the temp. Maybe Ill just grab a heatsink for $35 like you said when I grab the mem. I dont plan on adding anything else I'm a simple man just need a reliable system to run MEP2000
Thanks again for your help Ray
Reid