Image playback freezes after a couple seconds

Joshua-Pyle wrote on 11/21/2025, 12:03 AM

I am using Movie Studio 2024 Platinum. Recently, the image of the video playback will freeze after a couple seconds. While playback isn't always the smoothest anyway, especially when there are many objects in the timeline playing at once, it's always corrected itself after a few seconds, and the image will pick back up for wherever the playback marker currently is. Now the image is freezing altogether while audio continues to play, and the image doesn't resume like it used to. No other programs have had any issues so far. I have no idea where to start. Any help is greatly appreciated.

Comments

johnebaker wrote on 11/21/2025, 2:25 AM

@Joshua-Pyle

Hi and welcome to the forum.

We need more information to help diagnose the issue(s) you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

Download and install MediaInfo and analyse one of the clips and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.     

The amount of free space on the hard drive(s) you have.

Are the graphics card/integrated GPU drivers up to date?
 
A screen shot of the Program settings, Device options tab  would help.
 

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Joshua-Pyle wrote on 11/21/2025, 10:07 PM

@johnebaker

Thank you for getting back to me. It is a desktop running Magix Movie Studio Platinum 2024 (Version 23.0.1.236). I don't know if that's the latest version, as the update option in the program did not respond when clicked.

According to Device Manager, all drivers for CPU and Graphics Card are up to date.

 

Here are the system specs:

Processor: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz   3.00 GHz

Installed RAM: 8.00 GB (7.88 GB usable)

Storage: 932 GB HDD TOSHIBA DT01ACA100, 119 GB SSD SAMSUNG MZVLW128HEGR-000H1

Graphics Card: Intel(R) HD Graphics 630 (128 MB)

OS: Windows 10 Version 22H2, Build 19045.6575

 

MediaInfo for a video file in the project:

General
Complete name: H:\Volantis Moon\Raw Game Footage\Dead Space 1 - Brute melee only\Dead Space 1 - Brute melee only - The Fight.mp4
Format: MPEG-4
Codec ID: M4V  (M4V /M4A /mp42/isom)
File size: 1.72 GiB
Duration: 11 min 36 s
Overall bit rate: 21.2 Mb/s
Frame rate : 59.940 FPS
Title : Brute melee only - The Fight
Recorded date: 2024-10-05
Encoded date: 2024-10-05 06:56:19 UTC
Tagged date: 2024-10-05 06:56:19 UTC

Video
ID: 1
Format: AVC
Format/Info: Advanced Video Codec
Format profile: High@L4
Format settings: CABAC / 2 Ref Frames
Format settings, CABAC: Yes
Format settings, Reference frames: 2 frames
Format settings, GOP: M=2, N=14
Codec ID: avc1
Codec ID/Info: Advanced Video Coding
Duration: 11 min 36 s
Source duration: 11 min 36 s
Bit rate: 21.0 Mb/s
Width: 1 920 pixels
Height: 1 080 pixels
Display aspect ratio: 16:9
Frame rate mode: Constant
Frame rate: 59.940 (59940/1000) FPS
Original frame rate: 59.940 (60000/1001) FPS
Color space: YUV
Chroma subsampling: 4:2:0
Bit depth: 8 bits
Scan type: Progressive
Bits/(Pixel*Frame): 0.169
Stream size: 1.70 GiB (99%)
Source stream size: 1.70 GiB (99%)
Writing library: H.264/AVC
Language: English
Encoded date: 2024-10-05 06:56:19 UTC
Tagged date: 2024-10-05 06:56:19 UTC
Color range: Limited
Color primaries: BT.709
Transfer characteristics: BT.709
Matrix coefficients: BT.709
mdhd_Duration: 696763
Codec configuration box: avcC

Audio
ID: 2
Format: AAC LC
Format/Info: Advanced Audio Codec Low Complexity
Codec ID: mp4a-40-2
Duration: 11 min 36 s
Bit rate mode: Constant
Bit rate: 224 kb/s
Channel(s): 2 channels
Channel layout: L R
Sampling rate: 48.0 kHz
Frame rate: 46.875 FPS (1024 SPF)
Compression mode: Lossy
Stream size: 18.4 MiB (1%)
Language: English
Encoded date: 2024-10-05 06:56:19 UTC
Tagged date: 2024-10-05 06:56:19 UTC

 

 

Hard drives:

C: 118 GB (1.69GB free)

D: 920 GB (377 GB free)

F: 2.72 TB (514 GB free)

H: 1.81 TB (90.2 GB free)

 

 

And here are my device options. An important thing to note: I changed the "Processing" option to my graphics card, and the video playback is more or less how it was before this issue. However I don't recall ever changing it to the CPU option as seen in the screenshot.


 

CubeAce wrote on 11/22/2025, 4:06 AM

@Joshua-Pyle

Hi.

Thanks for the detailed reply.

I think you may not have enough free space on your C: drive for the program to produce the temp files it needs to make while running. That would cause freezing and / or stuttering. I would suggest moving as much data from the C: drive as possible. Any documents. videos, images etc and place them on other drives. Really the only stuff on your C: drive should be your programs if possible. I'm sure you will get a reply from @johnebaker soon.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.6396

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2140

for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 576.52 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 11/22/2025, 8:49 AM

@Joshua-Pyle

Hi

Thanks for the information.

. . . . According to Device Manager . . . .

Are you relying on Windows Update to keep the drivers up to date? If so they may not be the current version which, for the CPU/iGPU combination you have is version 31.0.101.2137 available here.

AS @CubeAce has commented, the free disk space on C: drive is insufficient, ideally you should be aiming for 15 to 20 % free space.

In the Device options tab, set the Processing option to the UHD 630 as well.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Joshua-Pyle wrote on 11/22/2025, 10:11 AM

@CubeAce

@johnebaker

 

Thank you both for the recommendations. I will try what you’ve suggested and get back to you on if they’ve helped or not.