Important: MAGIX is reachable over Christmas and New Year!

MAGIX_Redaktion wrote on 12/21/2021, 9:04 AM

Dear community,

The year is slowly coming to an end. This means that we - the MAGIX Team - are saying goodbye for the moment. But that doesn't mean we're leaving you alone. Our voluntary forum moderators will be available to help and advise you over Christmas and New Year.

You can also reach out to our customer service and technical support on working days in this time period - except for Christmas Eve and New Year's Eve. Here you find all relevant contact information:

You can reach our customer service as usual by e-mail at infoservice@magix.net. Our technical support can be reached through our web form (https://www.magix.info/us/support/).

Even if not everything went perfectly right in the beginning, there were lots of great moments we could share with you. Therefore we would like to thank you for your loyalty, your numerous feedback - both positive and negative. We are looking forward to an exciting year 2022!

We wish you a Merry Christmas with lots of love and health, and a Happy New Year!

Best wishes
MAGIX Team

Comments

CubeAce wrote on 12/21/2021, 11:55 AM

@MAGIX_Redaktion

Seasonal greetings to you and the crew for trying so hard to get things sorted and thank you for another update.

The update says basic functionality for loading of Vegas Movie studio projects. Is that also for MEP as well as MS?

Also can you be more specific about what now imports from a Vegas project that didn't before ?

Thank you.

Ray.

Last changed by CubeAce on 12/21/2021, 11:59 AM, changed a total of 2 times.

Windows 10 Enterprise. Version 21H2 OS build 1945.2193. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2114 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 526.86 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

sasiuk wrote on 12/23/2021, 10:28 AM

Hi,

Also can you be more specific about what now imports from a Vegas project that didn't before ?

No change since Movie Studio 18 (18.1.0.24) or in Movie Studio 2022 (21.0.1.92).

 

Regards.

DéDé.

johnebaker wrote on 12/25/2021, 12:52 PM

@CubeAce

Hi Ray

MEP 2022 can import Movie Studio files in their basic form ie edits only.

You can find the option under the usual File, Open and as shown below

John EB

Last changed by johnebaker on 12/25/2021, 12:53 PM, changed a total of 1 times.

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Kurt_s21 wrote on 1/5/2022, 7:41 AM

I have been unable to login to your servers for weeks... will this ever be fixed?

emmrecs wrote on 1/5/2022, 8:13 AM

@Kurt_s21

Welcome to the Magix user to user forums so not a contact for any Magix staff, sorry.

Why not post to the area of the forum corresponding to whichever Magix product you have, rather than to this announcement thread? Give full details of your computer, of the version of Magix software you have and of any error message(s) you receive when you try to log in.

For the great majority of users, me included, logging in to the Magix servers is very rarely a problem so it may be that something, e.g. your Firewall or Antivirus (especially if you use Windows Defender) may be blocking the connection.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D