Installation

Kent_2022 wrote on 2/17/2022, 5:26 AM

I have MEP 2022 Plus ver 21.0.1.119 and has just bought the new MEP Plus 365. When I try to install it I get the following answer: "you have already a later version, the installation must be aborted". The 365 version is 21.0.1.85. Do I have to uninstall the old version first or ? I use Windows 10 Pro.

Comments

Former user wrote on 2/17/2022, 6:48 AM

@Kent_2022 MEP 2022 Plus ver 21.0.1.119 is the latest version, why did you buy MEP Plus 365?

Kent_2022 wrote on 2/17/2022, 7:55 AM

Because my Update Service expires in a few days and I was advised by e-mail from Magix to do so. I of course thought that the 365 version was a newer one. Thanks for your answer.

emmrecs wrote on 2/17/2022, 9:18 AM

@Kent_2022

I have asked a member of Magix staff about this and been advised that you should email infoservice@magix.net and ask the question there.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Kent_2022 wrote on 2/17/2022, 9:58 AM

Thanks for your concern - I'll do that.

Former user wrote on 2/17/2022, 1:01 PM

@Kent_2022 Hi, when you bought Magix originally, was it a subscription or a 'New Purchase' (full licence) ?,

I've been getting that 'Renew your update service',when i click Ok nothing noticeable happens,

Kent_2022 wrote on 2/18/2022, 4:19 AM

I bought Magix many years ago, so it must have been a "New Purchase". Have bought "Update Service" at least since March 2019. My latest version expires March 23, and I got the e-mail because of that. Well, maybe I've done something wrong or stupid - I'll write an e-mail to Magix infoservice to sort it out. Thanks again for your help.

Former user wrote on 2/18/2022, 4:26 AM

@Kent_2022 Hi, go to your account & you'll be able to see what you've bought & own 👍

https://www.magix.com/gb/

pekanmainosposti wrote on 3/8/2022, 9:12 AM

I installed 31.1.2022  mep 365 version. Several effects (ProDad, Ignite Colorizer, etc.) stopped working. Now came a new update that does not install with the serial number. The serial number of mep 365 given in the order is different from the one installed ?? I’ve been writing for support for several weeks, but at least I haven’t gotten help yet. 😣