Installation fail

DJM916 wrote on 10/22/2022, 11:24 AM

I installed SoundForge 16. It worked fine. I uninstalled to troubleshoot an unrelated problem. I downloaded the installer again and the SoundForge software will not complete transfer. The Izotope software installed just fine. The SF software will not install after several retries and re downloading installer software.
Please help.

 

Comments

rraud wrote on 10/22/2022, 12:51 PM

Try to reinstall again, but use the previously unpacked installer file(s), which you probably still have in "C:\Users\---User Name--\Documents\MAGIX Downloads\Installationsmanager ..
unless they were deleted manually,.
There have been reports of trouble with the installation manager downloading the unpacked files, which is usually an anti-virus interruption ,

btw, welcome to the Magix Sound Forge users forum @DJM916.

DJM916 wrote on 10/22/2022, 5:32 PM

"Failed to open the archive. It is possible the installer is corrupt"

DJM916 wrote on 10/22/2022, 5:33 PM

Thank you for the welcome btw ;p

DJM916 wrote on 10/23/2022, 3:47 AM

It still doesn't work.

DJM916 wrote on 10/23/2022, 3:54 AM

All the rest of the programs install just fine, Sound Forge does not install.

Huda-Sammour wrote on 10/23/2022, 5:53 AM

I had version 10 for years and it worked fine, about two weeks ago I bought 16, and it won't install what so ever. I have windows 11 as will

did you figure out what to do?? couldn't find an answer any where

DJM916 wrote on 10/23/2022, 10:31 AM

Must be logged in but I got the SFStudio to work. Thank you.

 

Huda-Sammour wrote on 10/23/2022, 12:27 PM

it installed, but would not activate :(

same message about no internet connection

SP. wrote on 10/23/2022, 12:58 PM

@Huda-Sammour Disable your firewall or Windows Defender temporarily.

Huda-Sammour wrote on 10/23/2022, 1:08 PM

it finally worked, thanks. Could have been a server issue.

David-Courvoisier wrote on 10/26/2022, 9:01 PM

'Tried everything, incl disarming anti-virus...still nothing: ".exe cannot download securely"

 

dave courvoisier

craig-d wrote on 10/27/2022, 1:31 AM

hi @David-Courvoisier, have you checked both your Windows Internet Settings and the internet settings of your default browser? Even if you've disabled your antivirus software, if your browser internet settings or the Windows Internet Settings need adjustment, it will block the download and/or activation. i do believe that the server was down, but i've already uninstalled all of my versions of SF (every version from 12 to 16, Audio Studio and Pro) and downloaded and reinstalled from the normal link in my Magix User Account, and they all downloaded and installed fine, so it looks like the server is working fine at the moment.

 

David-Courvoisier wrote on 10/27/2022, 2:49 PM

That worked....thanks "SP"!

 

Dave Courvoisier