Installation files

Bhadra_Balaram_das wrote on 6/23/2017, 7:24 AM

When I downloaded the installation files for MEP premium (around 423mb or whatever) and Music maker (around 720mb or whatever) they were apparently saved somewhere on my computer by the installer. I know this as it did ask me to save or not and also because when I reinstall the program it does not download those files again. Can someone tell me where Magix saves those files? I need to remove all of them as I want to download the whole package again to make sure the files were not corrupted. I need this as the program keeps crashing like a crazy drunk, again and again and again and again practically every minute after I restart it. This cannot be the case with all, so I want to delete all downloaded files. Let me know if someone knows it. Thanks.

Comments

yvon-robert wrote on 6/23/2017, 2:36 PM

Hi,

before to begin to work clean your computer using a frre version Ccleaner that you can download from the Web. Also you can scan using Malwarebyte free on the Web. If your Hard disk is not a ssd type you can defrag. After test your present software may be it can run perfectly. If is not run try to repair the Magix software.

regards,

johnebaker wrote on 6/23/2017, 3:43 PM

The files should be in the location specified in the Program settings, Folder tab, Downloads

If your OS is Windows 10 there is no need to defrag the hard drive - Windows 10 does this automatically once per week.

I would advise a complete re-install of the program follow this tutorial, it is for issues with Windows 10, however for Windows 7 and 8 you can skip steps 3 to 10.

If you do not remove the files left behind then re-installing will not fix some issues

I would also advise being very careful using CCleaner.

HTH

John EB

Bhadra_Balaram_das wrote on 6/24/2017, 2:28 AM

I did find the files. They were hidden in My Documents/Magix Download folder.

BTW, the crashing issue is gone after I installed the update.

johnebaker wrote on 6/24/2017, 3:30 AM

. . . . the crashing issue is gone after I installed the update . . .

Good news, thanks for letting us know.

Happy editing

John EB