Comments

emmrecs wrote on 3/1/2022, 5:36 AM

@Lee-Werrell

Welcome to the Magix user to user forums.

Since you have version 17 currently, what you are apparently being offered, version 18, is clearly a full version upgrade. So, is your Update Service still current? IOW, did you either buy your current version within the last 12 months or have opted, since the purchase, to renew and pay to maintain your Update Service?

If your Update Service is not still current I think that would explain why you see the message about an update but actually cannot install it.

OTOH, if your update Service is still current then I am really not sure why you are experiencing this problem!

Jeff
Forum Moderator

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