Intermittent sound when transferring from video

Dioxo wrote on 5/23/2023, 12:31 PM

Hello, I have been using Rescue your videotapes version 3 with my old PC (Windows 7) for several years with no issues. I recently changed my PC and now have Windows 11 Pro 64 bit. I have bought and updated version (Video Saver!) and downloaded programme from disc provided. When I try to transfer from my VHS video recorder to PC the picture is fine but the audio is intermittent. The lines that show the audio level keep showing that sound is not being transferred. I have tried with several videos, all of them play fine on video player when connected to TV. I have also noticed that video and sound is out of sync.

I have also tried uninstalling and reinstalling again just in case I had missed something.

Does anyone know what I may be doing wrong? Thanks

Comments

johnebaker wrote on 5/23/2023, 5:32 PM

@Dioxo

Hi

. . . . Windows 11 . . . .

Check in Windows, Settings, Privacy & Security, Apps permissions, scroll down to see this option, Microphone that the Let desktop apps access your microphone option, scroll down to see it, is turned on.

HTH

John EB
Forum Moderator

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Dioxo wrote on 5/24/2023, 9:01 AM

Hi,

Thanks for your reply. I have checked and it is already showing as on and shows the times that Video Saver has been accessed in recent activity.

I have also tried another cable in the adapter but that doesn't work either. Could it be a problem with the adapter itself? It is trying to do it but keeps intermittently losing the audio.

Is there anything else i could have set up incorrectly?

emmrecs wrote on 5/24/2023, 1:17 PM

@Dioxo

Have you checked the driver for the USB convertor is the correct one and is properly installed? This page lists the available driver downloads.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Dioxo wrote on 5/25/2023, 4:44 AM

Hi, thanks for your reply. I just installed the programme using the disc that came in the box. How or where do I check which one is installed and how do I know if it is installed properly? Sorry I'm not great with tech

Diane

johnebaker wrote on 5/25/2023, 12:01 PM

@Dioxo

Hi Diane

. . . . How or where do I check which one is installed and how do I know if it is installed properly? . . .

Depending on the colour of the USB converter download and install the appropriate driver from the link @emmrecs gave you.

If the USB converter is marked K0065 or K0067 then download and install the Premium driver.

HTH

John EB
Forum Moderator

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Dioxo wrote on 5/25/2023, 5:08 PM

Hello again, I have tried to download driver as per link however it gets to 95% then stalls. It asks me to plug in video converter. I have tried this with it plugged in from the beginning and also plugging it in later when the box pops up but it doesn't seem to recognise it either way as the pop up box remains with only options to retry or cancel (see pic below) Retry doesn't do anything but cancel just cancels full installation saying failed as could not find device for driver.

I tried to use the actual programme whilst this was still open and it recognises the converter in the actual programme but still the same intermittent sound.

Any more ideas please

Diane