As far as I can tell without seeing more of the footage, it looks very much like the original footage is heavily over exposed, with the background completely burned out. If that is the case, there is no software that can correct it as there is no visual information in the background.

If that is the case, the problem should have been clearly visible to the cameraman on the camera monitor. Can you show any other bits of clips with the same problem but maybe more background detail?

I also don't understand 'High Intensity white lens filter', perhaps you can ask the cameraman what the details of this filter are.

Roger

Thanks for the replies.

The mats are meant to be lilac purple, and the walls are meant to be normal white colour.

(Well they are lilac, and the walls are white, but due to the settings he used on his camera everything looks extremely intense white - as you can see!)

Its a video studio, and so the floor is grey/walls are white,

But as you can see due the whatever he did with the camera settings the floor and walls both look extremely intense white, and you cannot even see where the floor ends and the wall starts! :|

I know nothing about cameras, so quite simply don't know what settings or whatever he used to cause this! :(

All I know is after the shoots he told me that ''he had done something with the lense to make the whites really standout''.

I had no idea that the footage would look so extremely white though! :|

Hi

and you cannot even see where the floor ends and the wall starts! :|

This is to be expected as the studio will be designed with a Cyclorama which has a smooth transition curve between walls and floor, all painted white. Studios are designed like this to give an impression of an infinite background.

Difficult to tell as others here have said, without any darker objects present but if the mats are not that much lighter than they actually are then the shot might not be too much overexposed.

Good morning,

If, as has been said, it was shot with a white Cyclorama studio background, then that would certainly give no indication of where walls and floor join. However, as the white object on the top right of the mats and the chair to the left both look overexposed, it would suggest that he has set the exposure for the mats only, or the camera was left on auto exposure and has exposed for the mats. Using a white background needs very careful camera settings if any other objects are to appear infront of it.

Without knowing what other content will be in the video and what your requirements actually are and the experience of the cameraman, it's difficult to come to an informed conclusion.

Roger

I can upload a short segment of the video, the issue is its an 'adult entertainment' theme video, so I can only basically upload a very small segment from the start which would be suitable for this forum.. lol

But yes he has massively overexposed the camera/lighting sadly.

But so is that fixable?

As if it's not, well I need to then have a very different discussion with him about refund/compensation for the entire cost of the shoot and the girls,

Rather than waste time asking about him trying to fix this whiteness issue.

Ah, that's a reshoot!

But yes he has massively overexposed the camera/lighting sadly.

 

But so is that fixable?

As if it's not, well I need to then have a very different discussion with him about refund/compensation for the entire cost of the shoot and the girls,

Rather than waste time asking about him trying to fix this whiteness issue.

Sadly, as he has presumably confirmed to you that he massively over exposed the camera/lighting, there is no way to put back picture information that isn't actually there. It's very unprofessional on his part and he should recompense you for the cost or pay for a re shoot.

Really I don't understand why an experienced cameraman wouldn't have seen in his monitor that it was over exposed. Apart from his eyes, there would have been visual warnings in the camera such as 'zebra zoning' which shows the over exposed areas. Certainly if he was using the Panasonic G7 it would have that facility unless he had chosen to turn it off or was very inexperienced and didn't know how to control the camera.

Roger