Is this a soundcard issue?

trevor.cobain wrote on 4/28/2016, 7:33 PM

Hello there everyone, I am new to te user community.

I am trying to record a web broadcast.  However, when I press the record button I am getting the following error message:

The web shape device "Microsoft Sound Mapper" cannot record this format.  Reason: undefined external error

Is this a soundcard issue? I have Windows10 Pro.

Any ideashow to repair this?

Thanks everyone,Any help would be greatly appreciated.

Trevor

Comments

browj2 wrote on 4/28/2016, 7:42 PM

Hi,

Exactly which version do you have? Look at the top left of the program and also under Help, About.

There is a new patch for Audio & Music Lab Premium (the latest version 2016) which corrects some problems with Webradio, but may not be the same issue as yours.

Last changed by browj2 on 4/28/2016, 7:42 PM, changed a total of 1 times.

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

johnebaker wrote on 4/29/2016, 2:49 AM

Hi

. . . . The web shape device "Microsoft Sound Mapper" cannot record this format.  Reason: undefined external error . . . .

It may also be that the webcast is a protected broadcast which cannot be recorded.

HTH

John EB

Last changed by johnebaker on 4/29/2016, 2:49 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

trevor.cobain wrote on 4/29/2016, 4:29 AM

Thanks so much everyone!  I will check on the version with Webradio.