Is this a soundcard issue?

trevor.cobain wrote on 4/28/2016, 7:33 PM

Hello there everyone, I am new to te user community.

I am trying to record a web broadcast.  However, when I press the record button I am getting the following error message:

The web shape device "Microsoft Sound Mapper" cannot record this format.  Reason: undefined external error

Is this a soundcard issue? I have Windows10 Pro.

Any ideashow to repair this?

Thanks everyone,Any help would be greatly appreciated.



browj2 wrote on 4/28/2016, 7:42 PM


Exactly which version do you have? Look at the top left of the program and also under Help, About.

There is a new patch for Audio & Music Lab Premium (the latest version 2016) which corrects some problems with Webradio, but may not be the same issue as yours.

Last changed by browj2 on 4/28/2016, 7:42 PM, changed a total of 1 times.

John C.B.

VideoPro X(14); Movie Studio 2023 Platinum; MM2023 with MM2022 Premium Edition; see About me for more.

Desktop System - Windows 10 Pro 21H1; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

johnebaker wrote on 4/29/2016, 2:49 AM


. . . . The web shape device "Microsoft Sound Mapper" cannot record this format.  Reason: undefined external error . . . .

It may also be that the webcast is a protected broadcast which cannot be recorded.


John EB

Last changed by johnebaker on 4/29/2016, 2:49 AM, changed a total of 1 times.

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

trevor.cobain wrote on 4/29/2016, 4:29 AM

Thanks so much everyone!  I will check on the version with Webradio.