Issues with and confusion about Acid Pro 9

andrew-wilson wrote on 1/4/2020, 7:49 AM

I've been a user of Acid for many years now, but I really am beginning to lose patience with both the product and the company 'Magix'.

For a start I am pretty upset that I had to pay anything for my upgrade from Acid Pro 8 to Acid Pro 9. Acid Pro 8 was so bad, it never ran properly, crashed at least once literally every session I used it  and crashed so badly one time and lost all connections to my VST instruments that I effectively lost over six month's work overnight.

Acid Pro 8 was a disaster for me, so to have pay for an upgrade to Acid Pro 9 within less than two years seemed like a complete con. Unfortunately however, I really had no choice as Acid Pro 8 just did not work.

Now I have Acid Pro 9 which at least seems vaguely stable - I mean, it doesn't crash every session. However, apart from that there seems to be very little difference from Acid Pro 8, this version should never have been a paid for upgrade. What a con.

I also have some other issues with this version:

Where is the 'Vita lead synth' VST instrument? I don't seem to have this VSTi - it didn't seem to come with my upgrade copy of Acid Pro 9

What and where is 'analog synths 2'? All I have is 'analog synths' and that is exactly the same as the previous version.

Your website says 'ACID Pro 9 comes with a huge range of fresh loops' - where are these loops please?

What is zynaptiq® STEM MAKER and how do I access it? Is this only a feature of Acid Pro next and not Acid Pro 9?

Why has Acid Pro 9 installed a version of Melodyne that I cannot use? It asks for an activation code that I do not have. Is this yet another feature that only appears in Acid Pro next?

Why have you created Acid Pro Next? Why not put those features into Acid Pro 9? Are you trying phase out Acid Pro users and just concentrating on Acid Pro Next?

 

Sadly I am also very disappointed with the level of customer service from Magix, which has got consistently worse since Acid passed from the hands of Sony to where we are now. I doubt very much I'll get a useful answer to my questions above from anyone who actually works for Magix...

Let's see.

 

 

Comments

emmrecs wrote on 1/4/2020, 10:19 AM

@andrew-wilson

Please be aware these are user to user forums, not a contact for Magix Support. From what you write I can completely understand your frustration but I doubt very much if you will receive any reply here from "anyone who actually works for Magix".

However, since you are a very recent purchaser of a still-supported software you are entitled to Free Support. Please use the Contact button in the footer of any forum page to contact either or both of the Sales and Technical Support teams to find the answers to your questions.

I realise this may not be what you want to hear but it is the only realistic option we, fellow-users, can offer you!

HTH

Jeff
Forum Moderator

Edit: to add; wrt the instruments and loops that seem to be "missing", did you download and install ALL the additional content for the app?

Last changed by emmrecs on 1/4/2020, 10:21 AM, changed a total of 1 times.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

browj2 wrote on 1/4/2020, 11:17 AM

@andrew-wilson

About the differences between ACID Pro/NEXT/NEXT Suite, see the comparison table.

Melodyne is not part of ACID Pro.

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

andrew-wilson wrote on 1/4/2020, 11:38 AM

Jeff - can you tell where I should post this? I want to make this a complaint to customer services.

Thanks for your help

 

andrew-wilson wrote on 1/4/2020, 11:43 AM

browj2 - thanks for that. I wonder why Acid pro installed a useless copy of Melodyne then? No use having it without a serial number. I'll just uninstall it.

browj2 wrote on 1/4/2020, 12:38 PM

@andrew-wilson

I don't have ACID Pro 9, only 7 and I don't recall the installation procedure. However, with most Magix programs, you have to download and install the additional content - instruments, etc., available under Help, as Jeff mentioned.

Is that what you did?

Did you see a list of things to download with checkmarks beside them?

If so, was Melodyne unchecked but you checked it? This is the most likely reason for it being installed. You were not supposed to get it but you opted to.

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

emmrecs wrote on 1/4/2020, 1:46 PM

@andrew-wilson

Jeff - can you tell where I should post this?

Yes. Please follow the advice in my last post and use the Contact button in the footer of any forum page to raise a ticket directly with Magix.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Trensharo wrote on 1/21/2020, 10:21 AM

browj2 - thanks for that. I wonder why Acid pro installed a useless copy of Melodyne then? No use having it without a serial number. I'll just uninstall it.

The serial comes with your purchase - it will be in the email. Otherwise, it's just a trial. Cakewalk does the same thing. It's common.

If you asked nicely someone with extra serials probably would have just gifted you one. Many of us have multiple extras, because most DAW is bundling Melodyne Essential, now.

MAGIX is pretty clear on what ships with what SKU.

As for the Vita Solo Instruments, just go to the Samplitude forums. The Instrument Installer is linked there, and they will all work on ACID Pro. Just install all the ones you need or want.

Not sure why they limit what's bundled when any user can have all of them for free, anyways.

For plugins, install a Samplitude Pro Suite Trial and copy them to Acid Pro's MAGIX Plugins directory. They will all work. You don't even have to run Samplitude, and you can uninstall it immediately after copying them out.

Bundled I dependence Sampler Libraries also work.

Stem Maker is terrible, and that's the only reason to even consider buying anything beyond the "Base" SKU of ACID Pro.

MIDI Playable Chopper isn't worth. You can get samplers that do the same thing, better, for much cheaper than the upgrade cost from 8 to 9.