Issues With Redeeming Codes

Diana-Navarro wrote on 4/16/2022, 9:11 PM

I purchased the Movie Studio Platinum at Best Buy on 4/16/21, and when I set up my email, I mistakenly chose the wrong email. I tried to change it, however the program say that my code has already been used. I just need to update my email, so I can download Movie Studio Platinum on my PC. Any help with this issue would be greatly appreciated. Any questions, please email me at Removed by Moderator Thank you.

Comments

PATIENT-X wrote on 4/16/2022, 9:42 PM

@Diana-Navarro

Hello, welcome

As this is an open public user to user forum, please do not display personal details as this is not Magix support.

Please go here to update your email, once logged in click on "User Data" and edit email address.

Stephen

Forum Moderator

Diana-Navarro wrote on 4/18/2022, 1:09 AM

The issue is not changing my email, the issue is that I used the wrong email when redeeming my voucher code for Magix Movie Studio Platinum for PC. Now every time I try to type in my voucher code, it tells me that the voucher has already been used. I have a project due in the next couple of days, and I do not want to go buy another program. Please help me with this issue! If you need any further information, please reach out. Thank you.

emmrecs wrote on 4/18/2022, 3:34 AM

@Diana-Navarro

As @PATIENT-X wrote, this is a public user to user forum so no-one who posts here can help you sorry!

You will need to email infoservice@magix.net and explain the full details of your problem and ask that they assist you in amending your account records. Just remember, this is the Easter holiday and Magix staff will not be working again until tomorrow, Tuesday April 19, at the earliest so do not expect a very quick reply..

Jeff
Forum Moderator

johnebaker wrote on 4/18/2022, 3:53 AM

@Diana-Navarro

A voucher code can only be used once.

If you have access to the wrong email address then there should be an email with the serial number there and you could register/activate the program using the wrong email address and password to get the program working for now.

I suspect you now have 2 accounts with Magix and the suggestion from @PATIENT-X will not work.

You will need to contact Magix by email to infoservice@magix.net to get the 2 accounts merged - a response may take a few days as it is the Easter holidays in Germany.

HTH

John EB
Forum Moderator