Jamm rejects download to my DropBox MMJ download file

Bruce-Berquist wrote on 2/4/2021, 9:16 PM

I have been having a repeated issue with saving a song that I have completed. When I send the save I get a message back saying that the song could not be saved, choose another download folder.

But here are a couple problems to that.

1 - I find nowhere on my account where I can change my download folder selection.

2 - If the reason is in storage data limits, I cleared out the MMJ Downloads folder, moving my songs to another folder. I thought that that fixed it when it freely downloaded a track I was saving, but when I came to the next track to save it denied me the download again.

3 - I Deleted the app from my computer then installed it again, and rebooted my computer, to no avail. In fact, in the process, I lost one of my most used and important loop files and MMJ said said that I had to purchase it to get it back.

What could possibly be the problem?

How do I fix it or get it fixed.

Frustrated,

Bruce

Comments

johnebaker wrote on 2/5/2021, 7:55 AM

@Bruce-Berquist

Hi

. . . . When I send the save I get a message back saying that the song could not be saved, choose another download folder. . . . .

By default the save location is in the Music Maker Jam Recordings folder inside the default Music folder. Your Antivirus Folder Protection / Ransomware feature may be blocking MMMJAM from saving there.

Assuming you mean once the music has been recorded to mp3 select the option indicated below to specify the folder location where you want the mp3 to be saved.

HTH

John EB
Forum Moderator

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Bruce-Berquist wrote on 2/6/2021, 7:24 PM

Thank you John. I know that I have been saving songs correctly. I just started getting notifications that the downloads were declined and I had to select another storage file. There is no setting selection choice given on MMMJAM when I get to the name and save button.

However I did fix the problem by re-installing MMMJAM straight into my DropBox where the folder is located.

No troubles since.

Once again, Thank you!

 

Bruce-Berquist wrote on 2/6/2021, 7:32 PM

John. Could you answer one more question that is somewhat related. My computer had a major crash back around January 10 or 11 and I lost a whole lot of data of all kinds. Some of that data was some of my MMMJAM Projects that I really valued a lot. I search every nook and cranny of my computer and could not find them. I even did a "Rewind" on my DropBox but to no avail.

Does MMMJAM have any records of those Project files of which I can recover them from?

johnebaker wrote on 2/7/2021, 7:05 AM

@Bruce-Berquist

Hi

Does MMMJAM have any records of those Project files of which I can recover them from?

MMMJAM does hold a list of saved projects and exports on the Startup page - scroll to the right and you should see them.

Depending on the cause of the crash the projects may not be recoverable, particularly if it was the hard drive that corrupted/failed in any way.

HTH

John EB

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Bruce-Berquist wrote on 2/7/2021, 11:39 AM

Unfortunately they are not there. Fortunately I have performed my own audio track versions of them and have hard copies of those recordings. I just like being able to go back to my projects on MMMJAM to do some more creative work with them. MMMJAM is a great work pad for inspiring creative ideas.