Licence reset

Matthew-Stevens wrote on 6/9/2020, 6:35 AM

I have tried for the last hour to work out how to contact support to get my license for "Vintage FX Ecox" to absolutely no avail.

It seems ridiculous to me that it is so difficult to have such a simple thing turn into a massive pain. (Why is there no email address for support I would even take a phone number and being put on hold over this).


SP. wrote on 6/9/2020, 8:56 AM

It is to expensive because they are getting the same requests everyday because most customers aren't able to read the manual and mails Magix sent them and there is no law to force Magix to offer a mail address or phone number. That is why there is non. There is only the ticket system. You have to click on 'Support' on the top of the page and then you have to click on 'Find a Solution' in the Ask Support section. Then click on 'Order / Delivery / Payment'. Then on 'SEARCH FOR OTHER SOLUTIONS'. Then enter something in the textbox like 'Vintage FX Ecox serial number missing' and click on 'FIND A SOLUTION!' and then click on 'SEND A SUPPORT REQUEST' and then create a support ticket.

Matthew-Stevens wrote on 6/9/2020, 2:31 PM

Yea, That doesn't work that was one of the first things I did that respone was as useful as a chocolate teapot or poison ivy toilet paper.

SP. wrote on 6/9/2020, 2:35 PM

What exactly doesn't work?

Matthew-Stevens wrote on 6/9/2020, 2:38 PM

As I put in both the title and the ticket its self. I NEED A LICENCE RESET FOR MY COPY OF "Vintage FX Ecox"

SP. wrote on 6/9/2020, 2:41 PM

No, I said you need to click on the 'SEND A SUPPORT REQUEST'-button and you wrote that it did not work. Why? What happened next?