Dear fellow sufferers,
two weeks ago I got an "offer" via the notifier of sound forge 11 (??) that I am entitled to get an update of Spectralayers to version 4.
I already have version 3 and I really wondered what the heck they call it an offer because the features praised in the ads are pretty marginal.
I cannot see any benefit more than the interface to Pro Tools and grouping of layers. Offering me an "update" for 199€ seems to me like an error.
So I wrote a note to the service staff, that they should make an new offer, because I could not understand that I as an owner of SL3 and SF 11 and customer
more than eight years (for this products and other products of magix as well) must pay so much.
By the way: This offer was a short term for seven days. This isn't really reputable. It is treating the customer unworthily
The answer was as short as it was harsh and pretends appreciation badly. They couldn't make me another offer.
OK. I answered that I am not satisfied with this answer and the next reply was only a variation of the first.
And because every email was concluded with the invitation to ask I wrote for the third time, that her appreciation was wrong
because I didn't only want a proper offer at first and I have some other serious questions.
This is what I wrote:
I admitted it earnest: Both Spectralayers 3 and Sound Forge 11 are products which serve my needs well.
But there are tedious quirks like for example doing simple crossfades doing between layers in SL 3.
Then I asked why I should pay for the integration of Pro Tools,
because I understand this only as a marketing trick to hype and sell another product.
But then, because I would invest to update, if I know what will come, I asked the following questions.
1. Will Spectralayers further developed?
2. Is it intended to establish useful new functions in SL like just for example cross fading between layers?
3. Is interoperability warranted between SF and SL for the future?
4. Will Sound Forge further developed?
5. Will Sound Forge be transported to 64 architecture?
6. Will you stay with your strange update attitude?
I sent these simple questions magix last week on thursday and got no answer. Not even a request to be patient for an reasonable answer.
Sorry to write that: That is one of the worst beahviour I ever experienced as customer.