I have purchased the $19.99 subscription for loops unlimited however after downloading it and it shows me that it's acquired it is not giving me an option to add the soundpools into my loops so I can create music so does anybody have any suggestions?
The subscription status of "Loops Unlimited" sometimes isn't picked up correctly due to local problems with the in-app store cache (in which case cleaning the cache or logging out and back in will help).
However, the issues most/some of you were experiencing with "Loops Unlimited" during the past few days when signing up for a new subscription (or maybe also during auto-renewal) was most likely a temporary problem with one of the subscription back-end servers not correctly relaying the subscription status information. This issue was fixed this morning. So, as far as the server side is concerned, nothing should stand in the way of your soundpool subscriptions working now. Sorry for any confusion or inconvenience this may have caused.
My guess would be that it is very well possible that your local Music Maker installation doesn't pick up on the change until you actually clean up the in-app store cache (or log out and back in) again one more time. After that is done, it should definitely work for the users suffering from this temporary issue.
If you're still having "Loops Unlimited" problems (or reading this thread at a later point in time), your problem is probably unrelated to the situation I discussed in this post. In this case, simply try the store cleaning procedure and/or get in touch with MAGIX customer support to have your account and problem looked into. Thanks.