Comments

johnebaker wrote on 7/10/2020, 2:19 AM

@Big_Zoh

Hi

The email is sent within minutes of entering the voucher code - did you check the spam folder of your email ?

Also check if the serial number has appeared in your Magix account - got My Service Centre and log in with the email address and password used for the voucher, select My products. Here you will see your registered software serial number and a download link.

HTH

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Big_Zoh wrote on 7/10/2020, 2:28 PM

its not showing any products registered here. my voucher code is invalid now so they cant resend the serial number.

emmrecs wrote on 7/11/2020, 3:43 AM

@Big_Zoh

Are you absolutely sure you entered your email address correctly on the screen where you entered the voucher code? The fact that you have no products shown on your account and have not received the serial number strongly suggests this, I think. IOW, your serial number has been sent to an email address which may well not exist.

If that is the case, your only possible route to resolve this is to use the Support button in the header of any forum page to contact Magix Sales, explain the situation, and ask if they can help you.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D