MAGIX 3D Maker template fail to open

elvis-t5033 wrote on 5/25/2024, 9:18 AM

I run the software on an intel(R) core(TM) i7-7820HQ CPU@2.29GHz RAM 32,0GB 64-bit operating system, x64- based processor. windows 11 pro. please when i try to open X3D template this info will appear( Failed to open c\program files\MAGIX\Movie studio 2024 suite\4380) and the program will be come static for some time. Can someone help me with what to do. thanks elvis

Comments

CubeAce wrote on 5/26/2024, 7:55 AM

@elvis-t5033

Hi.

Assuming you followed The advice given by @johnebaker in your previous post and are no longer suffering from the vbs file problem then try the following.

Go into the program's Program Settings found under File \ Settings \ Program and navigate to the Device options tab. There change the Import : Processing : and Export settings from the Intel(R) UHD 630 to use the CPU in all three. While you are there in the program settings look at the playback tab and make sure you are using the Wave driver option for audio playback along with the buffer number selected to 4 and Multitrack and Preview size are set to use 8192 samples and that you have both boxes ticked in the arranger panel and in the video playback section that the Overload optimization for realtime playback box is also ticked Press OK and exit.

Then see if you can at least import and play the titles.

What that should do is decrease the amount of ram in use for video playback as you are relying on the motherboard ram for graphics which could be the reason for the freezing or slowdown of the program.

At least at my end I saw a reduction in the amount of ram used for video playback. Please bare in mind my own system is a more powerful one than your own and may have skewered my results. These alterations may not work for you but I think may be worth trying. I left responding to you to see is John or someone else would come up with a suggestion but so far no-one has so this is my attempt trying to see what may help you.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.4412 Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2128 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 555.99. - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MEP Premium 21.0.2.138 and VPX 20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MEP 2022, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Pro.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 5/26/2024, 10:34 AM

@elvis-t5033

Hi

. . . . Failed to open c\program files\MAGIX\Movie studio 2024 suite\4380 . . . .

As with the previous 'missing file' message and the above message I have none of these present and yet the 3D templates work fine, irrespective of the GPU selected.

Where did you purchase MMS 2024 from?

Do the 3D templates work fine if you disable your Antivirus program?

@CubeAce, the GPU is a HD 630 not the UHD 630.

John EB

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 5/26/2024, 11:45 AM

@johnebaker

Hi John.

Typo error but once I noticed it I couldn't fix it.

The same here with no problems with any of the 3D text but we both also have additional nvidia GPUs which however the program is set up still seems active and uses an amount of reserved ram / vram from both GPUs. I was hoping that changing the settings would help reduce the amount of ram needed for GPU usage. The following video starts with the program using the HD 630 and then I change it to using the CPU only. Note however both GPUs are still in use. I was hoping to distribute the processing more evenly hence my last comment that it may not work.

Apart from your suggestion are there other programs that may be open in the background such as a web browser with multiple tabs open? Which disk are the source files on? I personally have never known the program to not use 3D titles just because of an antivirus running but then does the use of 3D titles come within the definition of base program or are they considered not part of the base program? I have no idea.

Ray.

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.4412 Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2128 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 555.99. - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MEP Premium 21.0.2.138 and VPX 20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MEP 2022, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Pro.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

elvis-t5033 wrote on 5/26/2024, 10:16 PM

This mighty bring more light to the situation i have here. i got my program through download and when doing so my Antivirue show sign of virue while downloading could this be the problem. i also have this new development a new message. The file format of (c\users\public\documents\MAGIX\common\videocontent\movie studio suite content\titles\X3D\static\Balthazar3,X3D. Cannot be read.

elvis-t5033 wrote on 5/26/2024, 10:19 PM

i try what ray suggusted but nothing change

CubeAce wrote on 5/27/2024, 3:07 AM

@elvis-t5033

Hi.

Yes it would have been useful to know that. It means that the solution @johnebaker gave may be helpful.

If you disable your antivirus from scanning and the 3D graphics works you can permanently stop the antivirus program from scanning those folders that could be causing the problem by adding them the the antivirus program's exception list of folders not to be scanned.

There may be other Magix folder locations I am not aware of that need adding in which case John Baker may be of further assistance.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.4412 Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2128 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 555.99. - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MEP Premium 21.0.2.138 and VPX 20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MEP 2022, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Pro.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

elvis-t5033 wrote on 5/27/2024, 4:11 AM

A BIG THANK TO YOU GUYS FOR YOUR GREAT CONCERN. I THINK WE FOUND THE PROBLEM AND IT HAS BEEN SOLVE, I DISACTIVATE MY ANTIVIRUES THEN UNINSTALLE THE PROGRAM AND REINSTALLED A FEW MINTES LATER WITHOUT THE ANTIVIRUE AND THE X3D NOW OPEN SMOOTHLY. THANKS RAY, THANKS JONH EB......

CubeAce wrote on 5/27/2024, 5:24 AM

@elvis-t5033

That's great to hear.

I should never underestimate the wisdom of @johnebaker but you should add MMS 2024 to your antivirus's exceptions folder list if you have not done so already as you should not really have your antivirus turned off to run the program.

Ray.

Last changed by CubeAce on 5/27/2024, 5:28 AM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.4412 Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2128 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 555.99. - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MEP Premium 21.0.2.138 and VPX 20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MEP 2022, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Pro.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."