Take a picture of the reciept and dvd cover. 1st thing.
Please, check the spam/junk/trash folders in your email program. 2nd thing.
contact magix as soon as possible.3rd thing.
forward a copy of your picture to magix to prove you have purchased it. 4th thing.
All though any order would be just as good.
but contact magix first..
Maybe it's a problem with the server, these things do happen.
Please contact customer support and get this checked.
wrote on 6/9/2013, 7:40 AM
Nothing apart from my bank account proof of purchase..
please send your message you sent me to magix.
send the message as many times as you can.
they will get back to you.
it has happend to me twice and it took a while and several HUNDRED copy and pasted messages before i got my purchase correct.
magix are at fault and your have 100 percent law on your side here.
they have failed to deliver the goods promised to you.
Yet you can fight back if you know your rights. You may even be able to force compensation for the lost time. The aim's to be reasonable, but with our sometimes rotten delivery culture, we need to start to make them understand there could be consequences when they fail to, er, deliver. Then hopefully standards will improve.
wrote on 6/9/2013, 7:43 AM
“The Fair Trading Act prohibits false and misleading information being provided to consumers. That means all businesses – real or virtual – need to ensure that the information they give customers is accurate about all aspects of their product or service,”
contact magix and if it fails please contact your local citizen advice center.
it may sound extreme but if magix fail to do what they promise you need to step up a few gears and inform them what your going to do.
Thank you for all who tried to help me resolve my problem re-no activation code.
I have decided to uninstall Magix. I was sorry to do this but if I can't use the programme what's the use of it.
I have eventually received one of my purchase payments back. The other I will have to put down to experience.
There was no answer to my query. I discovered the payment in my account when logging on to the bank.
Last week I copied & pasted part of the bank statement which was relevant. Sent it. But got yet another ticket number. But no reply. I have done with this now. A bad experience with not only Magix but Xara too. .