I have tried to log a ticket, but the system keeps saying that my support ticket cannot be loaded. I tried different PC's and even different browsers to no avail.

I am a subscriber to Magix Music Maker 2026 Premium and am experiencing recurring issues where the software becomes unresponsive during normal operation.

The issue occurs intermittently and does not appear to be linked to any specific action. For example, it may happen when working on projects with multiple tracks loaded, or when I start applying effects to tracks or objects. At other times, the software becomes unresponsive without any obvious trigger.

To troubleshoot the problem, I have tested the software on three different computers and have tried all available ASIO drivers, including adjusting buffer sizes where applicable. Unfortunately, the issue persists across all systems.

I am confident that this is not a hardware performance issue, as I regularly run Pro Tools on the same computers without any stability or performance problems.

Could you please assist me in identifying the cause of this issue and advise on any available fixes or troubleshooting steps?

I would appreciate any guidance that may help resolve the software's unresponsiveness.