Magix refuses to recognize my e-mail address

Alfred-Ordunio wrote on 1/1/2024, 4:37 AM

I had installed Movie Studio 14 on old computer. Don't have old disc. Computer is kaputt. I have installed Movie Studio 16 on new machine but when I gave my primary address I was told it was already in use. Why doesn't Magix use the email I want to use? I need to have this situation rectified. My primary email is: Removed by Moderator


SP. wrote on 1/1/2024, 5:28 AM

@Alfred-Ordunio Enter your old e-mail address or change your old e-mail address in your customer account at

emmrecs wrote on 1/1/2024, 5:39 AM


Please be aware these are public, user to user forums. There are no Magix staff present and personal data, like your email address, should never be posted here. Hence, I have edited your post.

Also, please read this pinned post and follow the advice given there. This thread will be closed.

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