Magix Support or Lack Thereof

bjtap wrote on 7/7/2025, 3:35 PM

I have 3 inquiries to support dating back over a month now with the only reply being the automatic reply stating we will get back to you within a few days.

Anyone else having this problem?

Barry

Comments

SP. wrote on 7/7/2025, 3:54 PM

@bjtap Magix are restructuring their support completely. They want to switch over to an AI agent and are currently training it with a knowledge database. If you haven't requested a follow-up to your tickets at least weekly, they are probably closed automatically by now. I suggest you try to create new tickets.

bjtap wrote on 7/7/2025, 3:57 PM

Thanks SP, but I have done follow ups a few times with no responses to those. I will go back to the latest one (given up on the first two) and do more follow ups.

Barry

Reyfox wrote on 7/9/2025, 6:27 AM

While it would not surprise me that AI will be the future for tech support, I am curious as to where you, @SP. saw this information?

SP. wrote on 7/9/2025, 6:37 AM

@Reyfox https://www.magix.info/us/forum/neu-support-im-forum--1347566/#ca1982135

Reyfox wrote on 7/9/2025, 6:52 AM

@SP. oh!! Thanks for the information! It should also be translated and passed on to the other user forums.