Comments

johnebaker wrote on 7/2/2023, 6:46 AM

@Georg-Telahr

Hi

. . . . API key required . . .

Do other maps work? If not check that your Antivirus/Firewall is not blocking the program from accessing the internet.

If other maps work then this sounds like you may have an earlier version of Travel Maps, the current version is 5.0.0.481 - to check which version you have, select Maps from the program menu, at the bottom of the screen select About the program.

There appears to be no 'Check for Updates' in the program, so in either case create a support ticket - link at top of the forum, under Photo & Design select Photostory - scroll down to the bottom of the next page and select Contact Support and follow through the dialogs always selecting Email/Contact Support - they should send you a download link to the latest version or instructions on how to fix the issue.

HTH

John EB
Forum Moderator

Last changed by johnebaker on 7/2/2023, 6:47 AM, changed a total of 1 times.

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

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Georg-Telahr wrote on 7/2/2023, 6:50 AM

Other maps work and Travel Maps is up to date. I will contact the support. Thank You.

andrew-foxon wrote on 7/4/2023, 6:15 AM

I too have this issue and I also have the latest version of Travel Maps. Also, all of the other maps are OK. It's just the Open Street maps that has this issue. I raised the issue with an email to support on 20th June 2023 and got a reply the following day to say that 'We are aware of the issue and are working diligently to resolve the issue as quickly as possible. Unfortunately, I am unable to provide a timeline as to when the BUG will be fixed.'

That was two weeks ago and still no fix.

emmrecs wrote on 7/4/2023, 9:53 AM

@andrew-foxon

Annoying as this can be for users, bugs can take much longer than 2 weeks to fully squash! Often, making one, even slight change to the code can adversely affect whole other areas of it. And any bug-fix must be extensively tested before it is released.

Jeff
Forum Moderator

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andrew-foxon wrote on 7/4/2023, 12:30 PM

Fair point. I made the mistake of assuming a simple change to a line of code would clear the bug. But you're right. Tracking down where the problem lies and then making sure any change doesn't have a knock on effect could take a while. I've put my impatience firmly back in the box 😀.

browj2 wrote on 7/4/2023, 1:01 PM

@andrew-foxon @emmrecs

Hi,

I don't believe that this is a bug in the program but rather a problem between Magix and OpenStreetMap, or just OpenStreetMap now asking for an API Key to use their maps. There was a similar thing with the Travel Route Animation and Google Maps - an API Key was required and could be individually obtained by the user who could add it into a list or something, IRRC. I don't think that TM has the same thing.

In any event, it's annoying.

John CB

John C.B.

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johnebaker wrote on 7/4/2023, 1:29 PM

@Georg-Telahr, @andrew-foxon, @emmrecs, @browj2

Hi

It is OpenStreetMap that has changed their API key, I have an older version of Travel Maps (1.0.x.x) installed on a PC and it also has the API key message.

In the meantime while waiting for a fix, does the ESRI Standard map provide what you need?

John EB
Forum Moderator

Last changed by johnebaker on 7/4/2023, 1:29 PM, changed a total of 1 times.

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Georg-Telahr wrote on 7/7/2023, 5:08 AM

THX for information. I can wait for the fix.

Georg Telahr

andrew-foxon wrote on 7/26/2023, 2:37 AM

I've been checking almost daily for an update that fixes this issue. Good news. Just checked this morning and there's an update that is now available for download. This has fixed the APR Key Required issue. Looks like the OpenStreetMap mapping has been updated too.

Thanks to everyone at Magix who have worked on this fix.

Georg-Telahr wrote on 7/26/2023, 4:43 AM

Just installed the update and WOW! it works fine. THX for support.