Magix video Deluxe MX plus stopped working

srisudarshan wrote on 9/15/2013, 8:06 PM

When I try to run Magix, I get the following error Dialog

"A problem caused the program to stop working correctly". I had fairly gone thro' similar questions posed earlier and tried my best with my limited knowledge.

1) I tried to uninstall the program and used Magix Clean tool also. Nothing worked.

2) I removed Videodeluxe.ini file also.. Problem continues..

3) The event viewer reported the following error codes: 1000 Application Error.

Faulting application name: Videodeluxe.exe, version: 11.0.3.0, time stamp: 0x4e82dae9
Faulting module name: nvd3dum.dll, version: 9.18.13.517, time stamp: 0x5009de55
Exception code: 0xc0000005
Fault offset: 0x003fa194
Faulting process ID: 0x1e40
Faulting application start time: 0x01ceb277aef85038
Faulting application path: C:\Program Files (x86)\MAGIX\Movie_Edit_Pro_MX_Plus_Download_Version\Videodeluxe.exe
Faulting module path: C:\WINDOWS\SYSTEM32\nvd3dum.dll
Report ID: edc75860-1e6a-11e3-be88-e4e0c56599b4
Faulting package full name:
Faulting package-relative application ID:

4) Event 1001: Windows Error reporting:

Fault bucket -476739790, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Videodeluxe.exe
P2: 11.0.3.0
P3: 4e82dae9
P4: nvd3dum.dll
P5: 9.18.13.517
P6: 5009de55
P7: c0000005
P8: 003fa194
P9:
P10:

Attached files:
C:\Users\Radiant\AppData\Local\Temp\WER3A69.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Radiant\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Videodeluxe.exe_7356c1e99938ad3b9b8cd117c1eb85a8fea64_1aa3539e

Analysis symbol:
Rechecking for solution: 0
Report ID: edc75860-1e6a-11e3-be88-e4e0c56599b4
Report Status: 0
Hashed bucket: 3accda2920d8a1a9ba56c4bbad4a01e2

5) Can someone help me?

Regards

Comments

johnebaker wrote on 9/16/2013, 4:15 AM

The error message would indicate that this is a problem NVidia graphics card drivers. Which is a known problem on the NVidia forums

Have you a NVidia graphics card /chipset and have the drivers been updated either manually or by Windows?

If they have been updated then try rolling back the drivers, if the drivers are old then try updating them. I know this sounds like a contradiction however it is known that sometimes rolling back the drivers or updating them works.

Please include your computer specification when posting - you can put it in your signature if you wish - then it is available to all when responding to questions.

John

srisudarshan wrote on 9/16/2013, 8:25 AM

Hi

The error message would indicate that this is a problem NVidia graphics card drivers. Which is a known problem on the NVidia forums

Have you a NVidia graphics card /chipset and have the drivers been updated either manually or by Windows?

If they have been updated then try rolling back the drivers, if the drivers are old then try updating them. I know this sounds like a contradiction however it is known that sometimes rolling back the drivers or updating them works.

Please include your computer specification when posting - you can put it in your signature if you wish - then it is available to all when responding to questions.

John

You are absolutely correct. When I disable the Nvidia Graphic card, Magix started working. I may need to roll back the driver. What is surprising is: with the present driver, Magix continued to work for a long time. I will update you once this problem is sorted out, as at present, with your guidance, I did an interim work around.

Put in Signature: Here, I do not understand. How do I put in my signature?

Regards

Sudarshan

johnebaker wrote on 9/16/2013, 4:40 PM

Hi Sudarshan

. . . . Put in Signature: Here, I do not understand. How do I put in my signature? . . . .

To do this click on My Overview at the top of the screen just below your name to go to your profile page.

Click Edit my profile - in the centre of the page you will see the My signature text entry box.

Enter the information there and save.

John