I am so mad about this. Seems my investment in Magix was a huge mistake on my part. So much is going wrong with this program I don't know where to start. It seems that each project I open and work on, then is not saved despite numerous saves during my work and when finished. The existing Project file will then not open anymore. Some Projects which I have not opened or worked on will also not open. I worked this morning creating two great music videos which I saved the Projects to and Exported as mp4. Then after, the project file will not open and the exported mp4 does not exist. The program is not saving Projects nor rendering Exports and will not even open existing Project files. Hours upon hours of work continue to go on in futility, all for nothing.
The program is constantly crashing as well and it's not my computer. Working along suddenly the program just disappears before my eyes. In the middle of my work, suddenly the MEP is not there. Sometimes it starts right back up on its own. Other times it won't start at all. Other times it crashes, freezes up the entire computer requiring a crash shutdown to get back to running. Other times it suddenly shuts itself down closing the program, sometimes restarting on its own, other times not.
This is the strangest behavior I've ever seen out of any software I've ever used and it has me not only mad as hell but simply flabbergasted with a loss for any reasons or causes. I do not want to recreate to all my video projects from scratch again only to have them unopenable, not saved, or waiting a long time for an export which does not work only to find the exported finished file just is not there. For several days this has gone on yet it did not before I made the purchase of the software. Since then, it only functions as a worthless piece of junk weighing down my computer which does not and will not do what it's supposed to.
The dvd disc which I received from Magix still will not play despite purchasing a new drive. It's not the drive. It plays movies and cds fine and other dvd, just not Magix. I think I received a faulty program and/or disc.
If every bit of this does not have a very simple solution requiring no more of my time wasted and lots of back and forth support tickets each days apart awaiting an answer only to receive a canned cut and paste response from a support team which simply does not care, I will demand an immediate refund or do a charge-back. I keep coming on the forums just for that reason. Support will not respond to many tickets sent in and if they do, it's of no help at all.
Does anyone have any clue what might be causing these program malfunctions? I can't imagine how to solve the support issue.