Missed payment

Matthew-Robinson wrote on 10/6/2023, 6:49 AM

I have a subscription to pro edit 365, after missing a payment I am now locked out of the programme. I would like to charge my card so I can begin to work again but there's no obvious way to do this. I have a deadline today, please help

Comments

johnebaker wrote on 10/6/2023, 6:55 AM

@Matthew-Robinson

This is a user to user forum, not Magix Support

You need to contact Magix by email to infoservice@magix.net.

HTH

John EB
Forum Moderator

SP. wrote on 10/6/2023, 6:56 AM

@Matthew-Robinson You could download and install the free 30 day trial non-subscrption version of your software, if you need to access the software now. The problem is, that the export length might be limited.

Next, please contact sales support at infoservice@magix.net but it will take some days until you get a response.

Matthew-Robinson wrote on 10/6/2023, 6:58 AM

Cheers John, I have sent an email

Matthew-Robinson wrote on 10/6/2023, 7:00 AM

@SP. I did try this but there is a watermark on the render which won't be acceptable, thanks for your help though

SP. wrote on 10/6/2023, 7:06 AM

@Matthew-Robinson Alternatively, buy the full license. It should cost the same as a yearly subscription or even less.