Missing "Film template Basic" feature.

CubeAce wrote on 9/14/2020, 5:34 AM

@john-oflaherty

Hi John.

Which version of MEP do you have?

https://www.magix.com/gb/video/movie-edit-pro/version-comparison/#c1199545

Ray.

john-oflaherty wrote on 9/14/2020, 5:39 AM

Hi there,

version 19.0.2.58 purchased recently.

CubeAce wrote on 9/14/2020, 7:45 AM

@john-oflaherty

Hi John.

I mean Movie Edit Pro, Movie Edit Pro Plus, or Movie Edit Pro Premium.

I think only the Plus and Premium versions contain those templates. Difficult to tell from the info on the webpage link I gave you.

Ray.

john-oflaherty wrote on 9/14/2020, 7:58 AM

100% Premium, thank you ray.

johnebaker wrote on 9/14/2020, 8:11 AM

@john-oflaherty

Hi

From the images you posted it looks like you have not installed all the extra content for the Premium version.

The download is under Help, Install extra content and in the dialog that opens select the Download extra content button which opens this dialog

select all and download/install.

John EB

john-oflaherty wrote on 9/14/2020, 8:37 AM

Almost sure i have John but will double check and come back if its still not there, thanks for help John & Ray

CubeAce wrote on 9/14/2020, 8:39 AM

@john-oflaherty

Hi John.

Yup. it should be there. One particular download group in that list can take a long time to download.

Ray.

john-oflaherty wrote on 9/15/2020, 5:22 AM

Hi john & Ray,

thanks so much i got to the bottom of it and it was the extra content that sorted it, so much appricate the help.

By the way a pop up box also said i would soon have to pay a licence charge of 30 dollars although i only bought this software 1 month ago ?? any idea what that is about??

CubeAce wrote on 9/15/2020, 6:39 AM

@john-oflaherty

Hi John.

No, absolutely no idea what that is about. Did you get the program from the magix site?

If so I would get in touch with magix if it were me. Use your email from the licence key you were provided with. The contact email address should be something like magix sales.

Ray.