MM Premium (2019) keeps crashing?

jubilee-nunn wrote on 6/14/2019, 8:34 PM

I'm getting so fed up with this software. It constantly keeps crashing/freezing!

  1. It will freeze when I'm doing a big project then will follow by crashing completely.
  2. If I zoom out on the tracks it ZOOMS all the way then freezes and says "Your maximum zoon level has been reached. Project is too large."

I've included my specs from my laptop. Please let me know what I should do.

Comments

RaveyDavey wrote on 6/15/2019, 10:40 PM

I would suggest that you need to provide more details on what you were doing when the pgram crashed.

For example, how big is your project. Were you editing a track, how many tracks have you got ? etc

 

browj2 wrote on 6/16/2019, 9:28 PM

And which version? See under Help, About.

How are your zooming out?

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

opusfuzz wrote on 9/14/2019, 12:55 PM

Yeah, mine perpetually crashed too. Every time I stop or pause. Just skips in sound repeatedly then crashes and shuts down. Today it completely erased one of my songs which I have to have done in 10 days. Now I have to start all over. Ugh.

johnebaker wrote on 9/14/2019, 4:20 PM

@opusfuzz

Hi

If you have an issue with the program, help us to help you by providing information, in a new post, about the program version and variant, ie Plus or Premium, and your computer specification - details required are in this topic.

. . . . Today it completely erased one of my songs which I have to have done in 10 days . . . .

The program cannot erase a project file with out user interaction.

Assuming you have not turned off auto backup then by default Music Maker will create backup files every 10 minutes while you are working on a project, and they will be in the same folder as the original project file, an example is shown in the image below.

It is also good practice to save regularly with some sort of version naming system ie Save as and add a version number to the file name eg by adding for example v1, v2 etc - see the example below

John EB

Forum Moderator

Last changed by johnebaker on 9/14/2019, 4:22 PM, changed a total of 1 times.

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.