Comments

johnebaker wrote on 1/25/2021, 7:24 AM

@Jerome-Mrozak

Hi

. . . . The online instructions tell you to login, then go to "My Products". . . .

The login is on the main Magix website at magix.com .

Click the My Account icon top right of the home page

HTH

John EB

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Jerome-Mrozak wrote on 1/25/2021, 11:34 AM

I don't need to know how to login. I need to find the "My Products". After the login it is not there. I merely get a choice of Magix Service Center and Logout. Going to the service center gives me things to do, but none of them list my registered products.

I'm back to my initial request -- how does this actually work?

 

emmrecs wrote on 1/25/2021, 1:19 PM

@Jerome-Mrozak

It really is not that difficult!

Go to this page where you will see this:

(I have obscured my personal details) but you should enter yours and then press "Proceed". You will then see this page:

There is "My products". Does this help?

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

johnebaker wrote on 1/25/2021, 1:36 PM

@Jerome-Mrozak

Hi

. . . . I need to find the "My Products". After the login it is not there. I merely get a choice of Magix Service Center and Logout. . . . .

The only reason I know of as to why you do not see My Products is because

  1. you have not registered any.
     
  2. they are registered under a different email address.

John EB
Forum Moderator

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Jerome-Mrozak wrote on 1/25/2021, 2:02 PM

I can't seem to paste a picture, like you can. But this is the content of the My Account page:

  • User Data
  • Info Service
  • Product Registration
  • Create Activation Code
  • My Contracts
  • Log Out

 

It is likely that the email on *this* My Account isn't the same as the email originally used when installing the Magix product on the other account. Under that rule of engagement, I won't be able to move my product over. Alas.

 

 

johnebaker wrote on 1/25/2021, 4:09 PM

@Jerome-Mrozak

. . . . It is likely that the email on *this* My Account isn't the same as the email originally used when installing the Magix product on the other account. Under that rule of engagement, I won't be able to move my product over. Alas. . . . .

Do you mean you cannot remember the email address used to register the software or was the software originally registered by someone else?

If the original registration was by you, using another email address, then email Magix at infoservice@magix.net quoting the serial number and ask them to change it to your new email address.

If the program was registered by someone else - they would need to notify Magix that you now have the program.

John EB.

 

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Jerome-Mrozak wrote on 1/25/2021, 4:52 PM

That's helpful, as I wasn't aware of any email for Magix. I'm working on that now.