MSP v13 CD/DVD won't install on Windows 10 machine

Curt.z wrote on 10/4/2016, 8:20 PM

I bought the special Movie Studio Platinum v13 and "free upgrade to v14 in February" special.  I opted for the physical CD/DVD.  Going through the installation process like normal, and it says installation has been successful, but there are no folders, files, or icons for MSP13 anywhere on my machine.  Looked at the folder where it says the installation was performed, and there is nothing there but my old v12 installation.  My old MSP v12 still works like normal.  

I tried the online "help" and none of the folders or files it describes are on my installation CD/DVD.  I'm not capable of registry editing.  I read something about that, too.  I work from 9 to 5, so I can't call technical support during that time.  Gonna ask my credit card company for a charge-back here real soon...  I've about had it trying to get this to work.  Even the product selection dropdown box below does not have a selection for Movie Studio Platinum.  What did I buy?

Anyone else?  Any known fixes?

Comments

johnebaker wrote on 10/5/2016, 3:30 AM

Hi

Try posting in the Movie Studio forum here

John EB

Last changed by johnebaker on 10/5/2016, 3:30 AM, changed a total of 2 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Curt.z wrote on 10/5/2016, 7:08 PM

I tried the Sony site before I came here.  When I entered the version information to post the question, it said this product no longer supported by them, and to contact Magix.  I'll try one more time, then it gets bundled up and sent back.

Thanks.

johnebaker wrote on 10/6/2016, 4:26 AM

Hi

. . . . I tried the Sony site before I came here . . . .

The link I provided is the new Magix site for the ex Sony products.

John EB

Last changed by johnebaker on 10/6/2016, 4:26 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Curt.z wrote on 10/11/2016, 10:48 PM

Posted the question there on Oct 5, and still not a single response.  

https://www.vegascreativesoftware.info/us/forum/movie-studio-platinum-v13-won-t-install--104006/

How long should I wait?

johnebaker wrote on 10/12/2016, 3:45 AM

Hi

If you get no reply then this usually means that no other user has encountered this problem so no answer is available.

. . . . Even the product selection dropdown box below does not have a selection for Movie Studio Platinum.  What did I buy? . . . .

I think you need to take this up with the retailer you bought the software from.

John EB

Last changed by johnebaker on 10/12/2016, 3:45 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.