Hello Music Maker Jam users,
Please note that Music Maker Jam is using different support channels than MAGIX products. If you need help with this product, we would recommend you explore the following options:
First of all, please have a look at the Just Add Music (JAM) website, and its support/FAQ section:
If you need to raise a (technical) support ticket, please contact the following e-mail address:
Make sure to include all relevant details regarding your problem, including the operating system you're using MMJ on, as well as the exact version of the app you're currently running. You will also find an option to get in touch with us from the settings menu within the app, in which case relevant technical details that we might be interested in for the troubleshooting would already be attached to your message automatically.
If you have any (non-technical) question pertaining to the community or problems with your account, please contact the JAM community team under:
In this case, make sure include all relevant information regarding your account, e.g. your account log-in e-mail address and/or the account ID number. (If you're using the Facebook/social log-in option in the community, the account ID number will be necessary to easily identify your account.)