Music Maker not allowing me to activate instrument

Comments

gregrband wrote on 12/10/2017, 2:28 AM

Hello @Larry98

I don’t recall, but I believe it’s supposed to come with at least one of my products of past. I’d really like to get a list to see what each of my products are supposed to have, and then make a totals list of what I should see in Editions version after all the serial numbers are entered, loaded and activated. It’s a bit overwhelming to keep track of eh.... I gave up on trying to find all the demo songs, soundpools and such. I got most of them moved, recognized and activated, but some were not, and I couldn’t figure out where they were. I decided earlier to do a complete reboot of Magix stuff. Uninstalled all MM and SMS stuff, including the new MM25 I was using to activate everything..... upgraded to MMPlus to do the New install of everything with..... haven’t got there yet as I have been busy painstakingly removing a bunch of other music apps and content I won’t be using anymore...... now doing a defrag to clean things up before I start loading all the new MM stuff back on :)

But with that said, I really like the process so far! It’s great and I know it will get even better as Magix Team gets it even more streamlined over time. Cheers!

gregrband wrote on 12/10/2017, 10:57 AM

@Larry98 @browj2

UPDATE:

2a.m. my time last night I finished installing my new MMPlus(2018) fresh install with no other versions loaded, activated my code for it in the "new version" box (at top) of the "Activate Edition" window. Magix properly went thru its work and communication with the store, asked me for my acct login I believe in setup, then ALL DONE! No hangups, No Errors, Speedy Quick, my credits showing in bottom info line in store browswer/tab...... BEAUTIFUL Magix Team!

I couldn't ask for it to be any more efficient, easy, or flawless.....

It even recognized all my content from previous installed versions (Soundpools) found in proper file locations on drive. I noticed when it was doing setup after I gave it my acct info, it appeared to go thru my acct and PRE-Auth all my instruments and features too!. I don't know this for sure, but I'm pretty certain most all my instruments were there and avail with no Lock icon (remember 2a.m.)! I say this because in particular my Century Guitar was not locked as mentioned yesterday and above. This is huge improvement to my first try with the Free MM25 and having entered previous codes there (lots of locks showing even though said Acquired in info box). Glad I decided to upgrade to PLUS Edition and do a clean install after removing all previous version off drive, trusting that all would be ok after Magix did its job anew/fresh!!! Worked for me at least.

Just wanted to share this, give Kudos to Magix Team for all the work getting this idea and new product model up and running so well.

~Happy Camper

PS, In addition to cleaning old software off my drive and defrag cleaning multiple times before install of MMPlus, I also opted to try the Magix PC Check & Tuning option upon install. It did its thing, gave me the option to do only what I felt comfortable allowing it to clean, also allowed it to do registry check and cleaning at next startup (check box)... I have to say it made some great improvements. My experience so far is speedy and no issues!!! I would personally recommend giving it a try, even if just for the 30 day trial period (no credit card required)!!! Cheers!

Luuta wrote on 12/10/2017, 11:21 AM

It's a memory issue alright. But they are issues widely reported.

At one point they admitted there was a memory leak in the software that they were working on, but then they stopped talking to me. Promised fixes never happened, and so forth. At that point I was creating very complex projects.

The blue screen of death issues are due to another memory leak. According to Microsoft, these occur when the software makes incorrect calls to memory.

And they are not related to other software or the version of Windows used.

I think they may be hardware related, though. Where the software hasn't been tested with enough vigor on different components. This is certainly the impression I got from staff.

As for other DAWs, yes, none are perfect. I have a few of them. Magix is the only one that doesn't open up it's own projects. Bizarre.

browj2 wrote on 12/10/2017, 11:23 AM

@gregrband

Hi,

I think it was you who asked somewhere about activating instruments in MusicMaker from the Music Studio and Samplitude Music Studio line. With a recent update, I was able to activate Samplitude Music Studio versions, but not Music Studio. I reported this to Magix. I don't think that I was able to activate using the Samplitude Pro X licenses either, but I'm not sure.

The other thing is that you still can't activate instruments purchased previously through the Magix site, not ones purchased from the Store within the newer versions of Music Maker. I have reported this as well to Magix, more than once.

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

Luuta wrote on 12/10/2017, 11:30 AM

I made a support ticket and Magix eventually sent me a new product key for Century Guitar.

They've done very well recently with Music Maker, ironing out many of the memory leaks that plagued it before, but the licencing of the instruments is needlessly complicated, in comparison to other companies licence VSTs. And the same can be said of the loops, where supplied free loops are not professional licence versions and you either can't buy professional licences, or their continual renaming of products makes it impossible to find the professional licences. I've been caught out a few times spending months on projects, to find that certain loops are not available professionally, and Music Maker then won't reopen the projects, so they can be changed. At this point, it's not possible to export the tracks to another DAW. Everything is lost.

gregrband wrote on 12/10/2017, 11:32 AM

@browj2

Ok, thanks John and also sorry to hear that... but for right now, all is appearing to be good in Greg Land with new Magix integration. I don't recall if I ever purchased anything from the store in past, its been awhile. Maybe I'll do an email scan, but they probably don't send email out after store purchases. Wouldn't they show up in in acct at Magix though? If not, they should, a "Store Purchased Content" section in user acct at Magix. :) I'm on a role....

@Luuta

Sorry to hear about those problems for you. Maybe it is indeed an isolated issue with some particular hardware... See, thats the issue with PC, unlike Apple, there are a million hardware configurations and suppliers out there for a PC, and I would imagine its impossible to pre-check them all. Hope you get it figured out.

browj2 wrote on 12/10/2017, 12:45 PM

@gregrband

The "Store" within the newer MusicMakers (2017 and 2018) did not exist before. To purchase additional instruments, one went (and still can go) to the Magix.com site, under Music, Additional instruments and purchase them. These worked with Music Maker and the Samplitude line. Upon purchase, there is an activation code given and it is in a confirmation email. It is these that I am talking about, not the ones purchased through the "Store" within MM 2017 or 2018.

Furthermore, any instruments and soundpools purchased from with the "Store" of Music Maker 2017 or 2018 cannot be used by the Samplitude line, including Music Studio, Samplitude Music Studio and Samplitude Pro X. I have also brought this up more than once with Magix. Try getting an instrument in MM using the coupons that you don't have in Samplitude Pro X3. Then try it in Sam. It won't work. It should.

The newer Soundpools purchased through the "Store" are all the new Magix proprietary format with the extension mxcogg. These cannot be used in with any other program - not with the Samplitude line or the video editors as these cannot read mxcogg files. Previously, all Soundpools were either .ogg or .tak (MIDI) files, able to be read by all Magix AV programs. I have asked Magix several times to update these programs to allow them to use the mxcogg files.

It gets worse. The other day, Magix issued an update to Movie Edit Pro Plus/Premium (MEP) with some new features - a Store. There are some free audio files in the Store and I downloaded/installed them. They are also now mxcogg files. I already had these previously from Magix but as ogg files. These new mxcogg files work in MEP, but not in Music Maker. So I tried some mxcogg Soundpool loops that I go t through the MusicMaker "Store" and they don't work in MEP. It seems that not all mxcogg files are created equal. This is ridiculous. I will raise a ticket about this.

To clarify a point that someone brought up, maybe you, instruments in MM that have a lock on them are those that are already installed on the computer but not activated in the new MM. In my case, my two instruments that I purchased previously show up as locked, and the activation code does not work. See above. Magix is offering coupons if you ask, but that is not a proper solution.

Since you have Samplitude Pro X3 Suite with the 70GB of Independence instruments, you probably have all of the Vita instruments that come out separately as it seems that the Vita instruments derive from the Independence instruments.

John CB

 

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

gregrband wrote on 12/10/2017, 3:30 PM

Hey John, not sure how you interpreted my comments, but I am fairly clear and familiar on the workings of most of all that. Apparently I did have the same issue with Instruments I have had via previous editions showing as locked in store even though I had entered all my owned edition codes of past and it recognized it as mine, but just not authorized (strange). I've since cleared the chalkboard and started all over and so far things are going well. I will have to get back to you to let you know how it goes from here... still working on downloading content, making choices (Plus edition), and then I will get to activating old editions again and see what it does. I have compiled a list of what is showing in the store tabs, how labeled, etc as is anew so I can have a reference to check as I unlock previous editions one step at a time. If I notice something change or not change, I will be able to exactly tell Magix Team at what point it occurred. Helpful to them I hope. Again, as of right now, all is going great for me personally here. I don't plan on using the instruments in MM over in SamProX3 anyway, but sure that might be nice once it gets sorted out. I can export midi files if need be and assign something crazy good in SamProX3 if need be. If an audio file, it shouldn't be an issue exporting as a Wav file or stem to use there for me. Loops and Soundpools, not so sure if I will ever do back and forth trading between them... for me, they are more for quick ideas and fun projects that can be done only in MM for now (especially since they cannot be sold anyway). SamProX3, Sound Forge, and SpectaLayers are all for my eventual more serious creations in my case. Regardless, its good to see you are "on it" and keeping Magix aware of such things, and thanks so much for the continued help and replies my way. I will contact them as you mentioned if I have an ongoing "locked" issue that does not respond to any of my edition codes.

I realize many have way more wrapped up in their software dependency, creations, and studio practice than I do, and I'm sorry that some things are frustrating in those situations. For now, I am one of the lucky ones I guess... not lots going on in my studio world to make it dire that a fix is right now.... Compassion for anyone in that scenario... but as I said before elsewhere, I have spent last 5 years digging around, trying and buying a dozen daws, participating in dozens of forums and private groups, etc.... I can confidently say, there is no place, no software, no company, no brand of computer (PC/Apple), no set of end users that are free of concerns, issues, and setbacks along the path. Its everywhere for sure, you name the product, its there. Not that it is to be expected, just saying, its not just here more the point. Magix seems to be way more "on it" in a lot of different categories than many other, dare I say, more well established and popular software companies..... I've tried to get a fix, give an idea/viewpoint, or get some kind of compensation for something/issue at a few places I've been and it hasn't always left me feeling great.

I trust your concerns will get sorted out. Yes, I'm doing the Silver Lining thing ;)

Cheers

browj2 wrote on 12/10/2017, 6:05 PM

@gregrband

Just thought of something. You can open .mmm files (made with MusicMaker) directly into Samplitude. This is great for things that were started in MM and that you want to continue on in Sam. The inverse cannot be done.

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

gregrband wrote on 12/10/2017, 6:35 PM

@gregrband

Just thought of something. You can open .mmm files (made with MusicMaker) directly into Samplitude. This is great for things that were started in MM and that you want to continue on in Sam. The inverse cannot be done.

John CB


Awesome, I was hoping so... part of my sneaky master plan... lol

Thanks for letting me know that what I envision for myself, and how I will use all the products together will actually work.

extra Cheers John!

gregrband wrote on 12/11/2017, 10:12 AM

@Luuta

I got a coupon to fix my Locked instrument that I should have with Activations also. I think I'm all set now.

6 hour response from Magix with coupon, impressive!

@browj2

I did discover that the rest of my locked instruments are indeed part of my SamProX3, but not avail in MMPlus. I pointed that out to Support after comparing lists, so maybe they will someday make them universal across the two products.

 

Luuta wrote on 12/11/2017, 12:01 PM

Glad you got your unlock coupon code I would be really pissed if I couldn't use the Samplitutude instruments in Music Maker, considering the cost of ProX3.

I would have upgraded to Samplitutude, myself, had I not had such poor support from Magix over Music Maker and MMJ. But I couldn't trust them not to screw me over again, and that's a price bracket where those issues shouldn't occur.

I only upgraded to the new version of Music Maker after promising I wouldn't because they're now saying it will have free updates from now on (but then they said that for the previous version and it didn't happen). So there's hope I'll be able to resurrect my old projects eventually. Those the software didn't utterly corrupt.

I am hoping this is a sea change at Magix, and that they realise they are losing customers for Samplitutude hand over fist with poor user experience from MMM.

gregrband wrote on 12/11/2017, 12:32 PM

Glad you got your unlock coupon code I would be really pissed if I couldn't use the Samplitutude instruments in Music Maker, considering the cost of ProX3.

I would have upgraded to Samplitutude, myself, had I not had such poor support from Magix over Music Maker and MMJ. But I couldn't trust them not to screw me over again, and that's a price bracket where those issues shouldn't occur.

I only upgraded to the new version of Music Maker after promising I wouldn't because they're now saying it will have free updates from now on (but then they said that for the previous version and it didn't happen). So there's hope I'll be able to resurrect my old projects eventually. Those the software didn't utterly corrupt.

I am hoping this is a sea change at Magix, and that they realise they are losing customers for Samplitutude hand over fist with poor user experience from MMM.


Thanks for that, I'm happy I can feel like I have what I should have now in the new MM Edition series. I agree it would be great and make sense to have a Magix content set be open to any compatible product owned. Most probably wouldn't use Music Maker much or at all after upgrading to a more Pro Audio product like Samplitude Pro X, but I am not a hardcore user, a busy studio, or a professional anything to do with music at this point, so for me I see using both moving fwd in my own workflow (at least in theory). Its important to me to just learn it and stop 5 years of shopping around kicking tires. There is a good chance that once I get to using SamProX3, I may indeed not look back, but only time will tell in my case.

Sorry to hear you've had that experience over the years. Sounds like you are using Music Maker lots and to its limits as designed. Have you tried Samplitude Music Studio? Its actually amazing and so much like its bigger brother, a bargain really (had that recent X3 sale not come up, SMS would have suited me just fine in reality) . Its much more "serious" as far as production goes compared to the more creative and fun aspect of Music Maker design... sure you have. I don't know you, your workflow or needs, but from what you've said in comments I'd think it would suit your production needs much better, and in a more studio daw type way. If you really like how Music Maker works, I can understand that, is why I updated it and didn't want to just get rid of it after my SPX3 upgrade, but maybe looking to use a 2 daw workflow with either Samplitude MS, or a completely different daw that appeals to you for more the mixing, mastering, and production side might be the best fit for you.... It seems to be that way for many people out there in various daw circles when they are honest and admit they use more than one..... (not often as most know they will be cut to shreds by hardcore group comments, lol).

Luuta wrote on 12/11/2017, 1:07 PM

I got started with MMJ, and at first it worked a treat and exported to MMM very well. Then suddenly the projects wouldn't import into MMM, and wouldn't open in MMJ either. Old projects, new projects, whatever. With constant crashing. Lots of stories like this on the internet.

I've moved onto FL Studio and Studio One 3 for the most part. The editing, mastering and midi tools are all better. But I do a lot of composing on my phone, and if I can't master it on a desktop DAW then it's no good.

Samplitutude Pro would have to be given to me for free to tempt me back into the Magix world. Which it won't be, of course! But I still like the instruments and still have hope that my old projects can still be saved one day.

As I said, Magix and Catooh also need to ensure that what is provided in Jam is available and easy to find and buy in the pro licence versions. I'm still not sure if I can use any of the Tak midi loops provided with the Basic 21 Soundpack in professional projects, as I can't see any way of buying pro licences for them.

So it's these usability issues AND all the soul destroying project-wrecking bugs that kill me. Especially when the instruments and the Magix project formats can't be opened in other DAWs.

gregrband wrote on 12/11/2017, 1:49 PM

Ah ok, good to hear you have found a place that fits your workflow better. I didn't know if you were aware of other stuff or married to MMM, so why I said what I did... never know right. Both of those are great products also.

Luuta wrote on 12/11/2017, 2:03 PM

Thanks to everyone who commented, I've really enjoyed the discussion and hearing about the product development