I have installed the premier edition , but it looks like I have only got the free version ?
music maker premier
Andrew-Davis
wrote on 4/2/2021, 8:22 AM
Comments
emmrecs
wrote on 4/2/2021, 8:59 AM
I presume this post implies that the problem of the serial number in your other post is now resolved. Is that correct? If so, please go back and mark one of the posts as the "Answer" so the thread will be marked as Resolved.
The initial installation of MM always installs the "core" (Free) varinat. You "upgrade" your installation by entering the Activation Key from your purchase confirmation email on the Activation/Registration screen (it's one of the tabs in the initial Splash screen) in the app. Once you have done this, and received the in-app confirmation that the app is registered, there will be quite a lot of additional content to download and install.
HTH
Jeff
Forum Moderator
Andrew-Davis
wrote on 4/2/2021, 9:06 AM
Yes the download is complete , then I did upgrade after working out it was a free version which is not clear
And yes there is a great deal of additional content downloading , but when I have closed the App down and re-opened it , there additional content is not available ,
emmrecs
wrote on 4/2/2021, 9:24 AM
Can you explain a little more about what you mean when you write:
when I have closed the App down and re-opened it , there additional content is not available ,
Have you actually downloaded and installed all that additional content? Did you close the app before the downloads and installs had finished? Is there anything showing under the Downloads tab, top right of the workscreen?
Jeff
Andrew-Davis
wrote on 4/2/2021, 9:32 AM
I have uninstalled the whole package and started again , no I didn't close the app before all the additional content was downloaded ,
There is nothing in the downloads tab , how do I now reload all the content ?
Graham-Hawker
wrote on 4/2/2021, 10:04 AM
Make sure you are logged into the shop.
emmrecs
wrote on 4/2/2021, 10:18 AM
Simply allow the installation to fully complete. You will need to activate/register again, I think. In which case, your Magix account will show the app as being activated twice. Via that account link you should deactivate the first installation since it is no longer needed.
However, and this is a problem which has affected a number of us at various times: because the Installer Log does not know about files and registry entries which are created after the initial install (e.g on first, or subsequent runs) it does not know to remove them when the app is uninstalled. As a result, sometimes the problem that led to the need for the uninstall is not resolved because of those remaining files etc.. They are "still there" after the reinstall!
Hopefully, this will not happen to you, but if it does, please post back and we will advise on how to totally uninstall the app before attempting the reinstall.
HTH
Jeff