I keep getting bumped to Boris for Acid Music Studio support, but they giuide that your tool gives a code.
You tool says I'm already registered and to contact your support... then they tell me to talk to Boris...
I'm officially annoyed now so I would appreciate some support on this please.
Ich werde beim Support von Acid Music Studio immer wieder an Boris weitergeleitet, aber dort heißt es, dass Ihr Tool einen Code ausgibt. Ihr Tool zeigt mir jedoch an, dass ich bereits registriert bin und mich an Ihren Support wenden soll … dann sagen sie mir, ich solle mich an Boris wenden … Ich bin jetzt offiziell genervt und würde mich daher bitte über etwas Unterstützung in dieser Angelegenheit freuen.
Übersetzt mit DeepL.com (kostenlose Version)
MAGIX ist für den SUPPORT nicht zuständig!
Es bleibt nur der Weg zu BORIS.
MAGIX is not responsible for SUPPORT!
The only option is to contact BORIS.
@kvarga74 Which version of Acid Music Studio are you using? Old versions released by Sony need to be activated by following the steps here: https://forum.borisfx.com/t/activation-of-older-software-published-by-sony-creative-software-pre-2016/21181
Acid Music Studio versions released by Magix can be simply activated via the Magix serial number in your Magix customer account.
Be aware, that the registration of Acid Music Studio is bound to the customer account e-mail address. You cannot simply enter a different e-mail address. You either need to enter your old Sony customer account e-mail address or your Magix customer account e-mail address. If you want to change your e-mail address you need to log into your account at Magix.com and change the e-mail address in your account settings.
Welche Version von Acid Music Studio verwendest du? Alte, noch von Sony veröffentlichte Versionen, müssen auf folgende Weise aktiviert werden: https://forum.borisfx.com/t/activation-of-older-software-published-by-sony-creative-software-pre-2016/21181
Von Magix veröffentlichte Versionen von Acid Music Studio lassen sich einfach mit der Magix-Seriennummer im Magix-Kundenkonto aktivieren.
Bitte beachte, dass die Registrierung von Acid Music Studio an die E-Mail-Adresse des Kundenkontos gebunden ist. Du kannst nicht einfach eine andere E-Mail-Adresse eingeben. Du musst entweder die E-Mail-Adresse deines alten Sony-Kundenkontos oder deines Magix-Kundenkontos verwenden. Falls du deine E-Mail-Adresse ändern möchten, musst du dich bei Magix.com in dein Konto einloggen und die Adresse in den Kontoeinstellungen ändern.
So Boris says This:
Updated 3 months ago
How do I activate my Vegas or Movie Studio version from the Sony or SCS era?Once the program is installed, launch the program like you are going to use it. You will be prompted to enter your serial number and register online. If this fails, click retry three times then click cancel. You will be brought to a screen which has the serial and computer ID displayed and has a blank field to enter the activation code.
Then open a web browser and do the following:
1. Log into the MAGIX service center
2. Click "create activation code"
3. Type in the serial number for the SCS era software
4. Type in the computer ID provided by the SCS era software when prompted
5. Copy and paste the activation code provided into the field in the SCS era app prompt.
When i do that I get the following:
Please note i have been using this for years and it was registered with Sony Creative.
When i click on the link to register i get the following:
A guidance which send me to Magix support from Magix help pages. When i open a ticket with support I get a template response to speak to Boris.
All I want is to use software I purchased. Getting the same template from help... does not help, at least engage with me to give guidance.
@SP. thanks so much for this... it is what I tried, but cannot get past the it's not registered > serial number used.