Mxmpeg2_dll Error on install

thomas-o wrote on 9/15/2022, 5:43 AM

My new purchase will not work. What are my options to fix this problem? Gives this error

 

:

MAGIX Photostory deluxe 2023  15.09.2022  03:26
----------------------------------------------------------------------
CrashDump 20220915_032624_v22.0.3.135.dmp successfully written

Error in module "mxmpeg2_x64.dll" (Load address: 0x00007FFF808A0000) at address 0x00007FFF808AB7F6 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 00002a88)
  00007fff808ab7ee   5e ff ff 33 d2 48 8b c8 
  00007fff808ab7f6 > 4c 8b 00 41 ff 50 10 48 
  00007fff808ab7fe   8d 0d fc 97 06 00 e8 e7 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Photostory.exe    31.08.2022  16:20      967b444f

Memory Allocation
Base:        880
PE:        176
Pages:        65.536

PI:        4.528
PI_TEMP_DATA:    3.424
SI:        64.000
SI_TEMP_DATA:    768
FSI:        0

Blocks:        0
Temporary:    0
BE:        0
PLE:        0
BE Pool:        48
PLE Pool:        0
wHdr/inst:    0
Image Cache:    123.919
Video:        3,916,249(0/0)
Bitmap:        0

Thumbnail Cache:    19,455,156
SI Display Cache:    0
PLE Display Cache:    0

Buffer:        0
Pointer:        0

Title:        0
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        0
PPE:        0

Video Monitor:    0
malloc/free:    0
DIB:        0

VP: admin:        0
VP+Trans: privateData:        0
Transitions::        0

Frame Cache:    0
EXIF:        320
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    50,331,648
NOWAGGLE:    0
ReaderFrame:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    798 MByte

TLS:        993
MXGUI:        60,643,056
Sum:        134,698,796

Processor [46]  3693MHz  16 Core(s)
Microsoft Windows NT 10.0 (Build 19044)
Used Memory: 1011 MB             Max Used Memory: 1016 MB
Free Virtual Memory: 25438 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00007FFF808AB7F6  000000004853E848  0001:0000A7F6 C:\Program Files\MAGIX\Photostory deluxe 2023\RegModule_x64\mxmpeg2_x64.dll
000000004853EA10  000000004853E850  0000:00000000 
000000000BFB5F58  000000004853E858  0000:00000000 
0000000000000020  000000004853E860  0000:00000000 C:\Program Files\MAGIX\Photostory deluxe 2023\Photostory.exe
00007FFF808F2AB8  000000004853E868  0002:00001AB8 C:\Program Files\MAGIX\Photostory deluxe 2023\RegModule_x64\mxmpeg2_x64.dll
000000000000001B  000000004853E870  0000:00000000 C:\Program Files\MAGIX\Photostory deluxe 2023\Photostory.exe
00007FFF808AAFD9  000000004853E878  0001:00009FD9 C:\Program Files\MAGIX\Photostory deluxe 2023\RegModule_x64\mxmpeg2_x64.dll
 

Comments

johnebaker wrote on 9/15/2022, 3:53 PM

@thomas-o

Hi

Check that the computers graphic card /chipset drivers are up to date - if not update them to the current versions for all the GPU's you have installed - check and get them from the manufacturers websites ie:

Intel here

AMD here

NVidia here.

Note: it is not advisable to rely on Windows to keep the drivers up to date.

HTH

John EB
Forum Moderator

 

Last changed by johnebaker on 9/15/2022, 3:54 PM, changed a total of 1 times.

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

thomas-o wrote on 9/15/2022, 5:23 PM

I was thinking that it was centered around the graphics card. Thanks for putting me on the proper course.