My activation code does not work.

Greg-Oberle wrote on 5/19/2023, 3:53 PM

I just purchased the codec for Magic Edit Pro 2016 Plus. I paid my money, was sent a confirmation which included the activation code, but I kept getting error messages


CubeAce wrote on 5/19/2023, 5:33 PM


Hi and welcome to the user to user forums.

I'm afraid you should be a bit more precise with your information for us to help effectively but I'll have a guess.

Which codec?

If it is for HEVC then the Magix codec is for encoding (exporting to H265) only. You would have to also buy the decoding codec from the Microsoft store to allow HEVC files to play within the editor.

What do the error messages actually say?

I'm assuming the program itself is running OK.



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johnebaker wrote on 5/20/2023, 1:55 AM

@Greg-Oberle, @CubeAce


. . . . I just purchased the codec for Magic Edit Pro 2016 Plus . . . .

This is an old version of Movie Edit Pro, where did you purchase this from?

If purchased 'used' and are getting 'Error -24 registered to another email address' then the seller needs to de-activate the software before you can register it.

If from a retail store you may have a voucher code for redemption, the voucher code will be a combination of letters/numbers, a serial number begins with P3-, in which case try redeeming the voucher here.

If neither of the above what error message(s) are you getting?

John EB
Forum Moderator

Last changed by johnebaker on 5/20/2023, 1:56 AM, changed a total of 1 times.

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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Bobby-Clements wrote on 6/10/2023, 4:51 PM

Been using a Trial version of SFP17. After trial time was over, I bought and downloaded "Upgrade: Sound Forge Pro 17". I clicked on that download and I clicked to install its icon on my homepage,

Then I restarted my computer, but apparently, it appears that SFP17 was never installed on my computer and my homepage does not have that icon on it, nor does my windows button reveal any SFP17 in my Sony file where my old SFP10 is located. When I copy-n-paste or type the serial number in the register box, it tells me that serial is incorrect. What should I do now?

SP. wrote on 6/10/2023, 6:55 PM

@Bobby-Clements Please install Sound Forge 17 again. If you still encounter problems, please create a new topic for your questions in the Sound Forge category because they have nothing to do with Movie Edit Pro.